Campaign Coordinator

Position Overview

The Campaign Coordinator role is an entry-level position that is responsible for supporting the execution of direct mail, digital and telemarketing efforts for utility partner marketing. The Campaign Coordinator will establish relationships across internal departments to ensure alignment of campaign goals and priorities.

Responsibilities

• Learn the campaign management process to support the execution, monitoring and measurement of low to mid-level marketing campaigns, including, but not limited to, coordinating campaign tasks listed below to develop proficiency to own and be responsible for low complexity partners:
• Creative markup
• Partner creative review process
• Data matrix creation
• Mailcode activation
• Assist with additional campaign creation tasks in accordance with organizational and compliance guidelines and ensure creatives meet with partner standards
• Provide key mailing information to the Finance and Marketing Data teams to facilitate the creation of reports to monitor and track campaign performance
• Create and maintain documentation with material product information that is legally required for compliant direct mail marketing
• Assist in the creation of fulfillment letters for utility partners
• Develop understanding of business and operational processes, including Strategy, Production, Data and Marketing Operations
• Perform ad hoc tasks across the Marketing Department as needed
• Establish cross functional relationships to support campaign execution
  

Essential Functions

Essential Job Function

% of Time on Function

Campaign Execution and Support

50%

Cross-Functional Coordination and Documentation

30%

Departmental Support

20%

Total

100%

Job Requirements

• BA in marketing, business or related area
• 0-2 years of general business and/or marketing experience
• Strong organizational and planning skills with the ability to multitask effectively
• Ability to work in a fast-paced team environment
• Detail-oriented mindset with a high level of accuracy
• Must be team player & collaborative
• Excellent written and verbal communications skills
• Ability to quickly adapt to change
• Experience in Microsoft Excel and Adobe Acrobat is a plus
  
  

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Company Overview

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster, and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

What We Are Looking For

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.