Call Center Supervisor

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Job Title: Call Center Supervisor

Internal Job Title: Claims Supervisor

Location: Greenville, SC (onsite)

FLSA: Exempt

Job Overview:

The Claims Supervisor supervises the day-to-day operation, overseeing inbound calls and back-office operations. This position has responsibility for hiring, coaching and development, and participates in succession planning, quality assurance and training, compensation recommendations, and workforce planning efforts. Assists with the development and execution of department goals and objective. Guiding work products, performance management, accountable for hiring and termination decision.

Job Responsibilities:

• Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelines
• Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department
• Implements new procedures and amendments to existing procedures when necessary
• Remains ‘hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
• Provides back up to adjusters at times of peak volume
• Works directly with customers, dealers, and agents to help resolve complex claim issues
• Cultivate strong and positive engagement with remote team members to ensure seamless collaboration and maintain a supportive team environment.
• Provide coaching and mentorship to agents, guiding their professional development and enhancing their performance .
• Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessary
  
  
  

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor’s degree preferred; High School Diploma or equivalent combination of education and experience required.
• 5+ years of experience in supervision, call center and office environment. Insurance and/or financial field preferred.
• Strong people, interpersonal skills, communication and presentation capabilities
• Superior verbal/written skills with the ability to communicate effectively to employees as well as customers
• Strong computer skills with the ability to understand proprietary policy service modules
• Must have experience in managing remote teams, with a proven ability to lead and support distributed team members effectively.
• Proficient in Windows and MS Office Products
• Innovative, analytical, and creative with solutions to challenging situations
• Exercises sound judgment when interacting with employees and customers
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check
  
  
  

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!
  
  
  

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.