Call Center Representative

Welcome to Try3Crew!

We are a dynamic team of storytellers, artists, and memory-makers who live for the thrill of capturing life’s most extraordinary moments. Whether it’s the sparkle of a wedding day, the energy of a corporate event, or the pure magic of a well-timed candid shot, we’re here to make sure your moments shine.

Job Overview

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team in Cleveland. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Resolve customer complaints effectively and courteously, ensuring customer satisfaction.
• Maintain accurate records of customer interactions, inquiries, and issues.
• Provide information about products and services, guiding customers to make informed choices.
• Handle outbound calls to follow up on customer queries and service inquiries.
• Collaborate with other departments as necessary to resolve customer issues and escalate complex inquiries.
  
  

Minimum Requirements

• High school diploma or equivalent
• Excellent verbal communication skills with a friendly and professional tone.
• Strong listening skills to understand customer needs and concerns.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Basic computer skills, including proficiency in using CRM software and MS Office.
  
  

Benefits

• Competitive hourly wage
• Supportive and collaborative work environment
• Opportunities for growth and advancement
• Health benefits and paid time off for eligible employees
• On-site training provided
  
  

If you’re a people person with a passion for creativity and customer care — Try3Crew wants to hear from you.