Business Operations Analyst (Remote)

DataBank is a leading service provider of enterprise-class Infrastructure-as-a-Service (IaaS) solutions aimed at providing 100% uptime and customer data, applications, and equipment availability. DataBank's managed data center services are built around world-class facilities, multi-homed Internet access hubs, and enterprise-grade storage and compute infrastructure. We provide a redundant managed colocation environment for companies wishing to outsource their entire IT infrastructure, consisting of space, power, network transport, cloud hosting, and managed services.

As a Business Operations Analyst reporting to the VP of Platform and Business Operations, you will serve as a critical liaison between sales, finance, product management, and technical teams to optimize revenue operations and drive business growth. Your core responsibilities include pricing analysis and optimization, sales deal profitability review, product catalog management, and maintenance of sales enablement documentation for our cloud hosting and managed services portfolio. You will leverage data analytics and business intelligence to provide actionable insights that improve operational efficiency, support strategic decision-making, and enhance the customer experience across DataBank's managed service offerings.

You will collaborate with cross-functional teams including Sales, Finance, Product Management, Marketing, and Cloud Operations to ensure our pricing strategies are competitive, our sales processes are efficient, and our product offerings are clearly articulated and profitable. This role requires strong analytical skills, technical acumen to understand cloud infrastructure services, and the ability to translate complex technical concepts into business-friendly documentation and presentations. You will be responsible for maintaining and optimizing our product catalog, conducting financial analysis on deals and product lines, and creating materials that enable our sales team to effectively communicate DataBank's value proposition to prospects and customers.

Responsibilities

• Conduct comprehensive pricing analysis for cloud hosting and managed services, including competitive benchmarking, cost modeling, and profitability assessments to optimize pricing strategies, establish margin targets, and develop creative pricing solutions that balance customer needs with pricing policies.
• Review and analyze sales deal profitability and pipeline performance, working closely with Sales, Finance, and leadership to evaluate deal structures, perform quote and order form reviews, ensure compliance with pricing guidelines, and provide recommendations for deal optimization and margin improvement.
• Manage and maintain the product catalog for all cloud hosting and managed services offerings, ensuring accurate pricing, feature descriptions, technical specifications, and go-to-market positioning.
• Work with marketing to create and maintain sales enablement documentation including product datasheets, competitive comparison guides, technical FAQ documents, and sales training materials.
• Develop and maintain business intelligence dashboards and reports to track key performance indicators including pricing effectiveness, deal profitability, product performance, sales pipeline analysis, forecasting accuracy, and lead conversion metrics.
• Support the sales organization with custom pricing analysis, RFP responses, deal structuring guidance for complex opportunities, and sales capacity planning to optimize territory and resource allocation.
• Collaborate with Finance and leadership to ensure accurate cost allocation models, margin analysis across all service offerings, and streamlined quote-to-cash processes including order form review and approval workflows.
• Lead cross-functional projects to implement pricing changes, launch new products, and optimize sales processes.
• Maintain documentation of pricing policies, approval workflows, deal desk procedures, and business processes to ensure compliance, consistency, and efficient quote-to-cash operations.
• Provide analytical support for strategic initiatives including market expansion, new product launches, and partnership evaluations.
• Monitor industry trends and best practices in cloud services pricing and business operations to inform continuous improvement efforts.
  
  

Qualifications

• Bachelor's Degree in Business Administration, Finance, Economics, or related field preferred. Equivalent work experience in business operations or financial analysis may be considered.
• 3-5 years of experience in business operations, pricing analysis, financial analysis, or sales operations, preferably in technology, cloud services, or data center industries.
• Strong proficiency in data analysis tools including Excel (advanced functions, pivot tables, modeling), SQL for database queries, and business intelligence platforms (Tableau, Power BI, or similar).
• Experience with CRM systems (Salesforce preferred), ERP systems, CPQ (Configure, Price, Quote) platforms, and deal desk operations including quote review and approval processes.
• Understanding of cloud computing concepts including IaaS, virtualization, storage, networking, and managed services.
• Demonstrated experience in financial modeling, pricing strategy development, profitability analysis, and pipeline/funnel analysis with focus on forecasting accuracy and margin optimization.
• Experience creating professional documentation, presentations, and sales collateral.
• Other Requirements
• Strong analytical and critical thinking skills with attention to detail and accuracy in data analysis and financial modeling.
• Excellent written and verbal communication skills with the ability to present complex information clearly to both technical and non-technical audiences.
• Ability to work collaboratively across multiple departments and manage competing priorities in a fast-paced environment.
• Project management skills with experience leading cross-functional initiatives and meeting deadlines.
• Proactive problem-solving approach with the ability to identify opportunities for process improvement and operational efficiency.
• Basic understanding of data center operations, cloud infrastructure, and managed services business models.
• Proficiency in Microsoft Office Suite, Google Workspace, and cloud-based collaboration tools.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Customer-focused mindset with understanding of B2B sales processes and customer success metrics.
• Legal authorization to work in the U.S. is required.
  
  

Benefits

• Health, Vision, and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• 3 weeks' Paid Time Off and Paid Holiday