Branch Administration Administrative Assistant I

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type

Full time

This is an in-office position.

Department

420 Branch Administration

Job Summary

The Branch Administration Administrative Assistant I provides high-level administrative support to the Retail division of the bank to maintain customer service standards, increase sales profitability and overall employee support in conjunction with retail management.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Generate management reports that will aid in branch profitability
• Prepare and update essential documents for meetings and record keeping
• Facilitate processes to internal and external customers to improve overall branch experience
• Assign customer service feedback to improve overall branch experience
• Manage the maintenance of office equipment, supplies, and branch image
• Create Market branch schedule deviations
• Collaborate with other departments as needed
• Flexibility to assist and perform sales and teller operation functions
• Attend and participate in meetings as needed
• Serve as a backup for the review of market's staff time and attendance
• Analyzing sales reports (review sales performance and sales strategies)
• Other duties as assigned
  
  

Skills

• Computer literate in all Microsoft programs
• Problem analysis
• Initiative
• Organization
• Planning
• Service Orientation
• Focus on Quality
• Teamwork
• Openness to change
• Oral and written communication (Bilingual preferred for border markets).
  
  

Education & Experience

• High School Diploma or GED equivalent
• 1-3 years retail banking or customer service related experience preferred