Medical Support Staff Supervisor (LVN)

Description

At Frontier Health, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare!

TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT ??

We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.

DO THE BEST WORK OF YOUR LIFE ?

We’ve redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our strong team is rethinking collaboration and building a global, household name. Join us as a Medical Support Supervisor (LVN) and do the best work of your life.

This is a field based role that requires regular travel to 2 clinics in McAllen, TX.

What You’ll Be Doing

The Medical Support Supervisor (LVN) at Frontier Direct Care (FDC) plays a critical leadership role in delivering a remarkable healthcare experience. This role ensures smooth clinic operations across multiple sites while supporting the clinical performance and professional development of Medical Assistants (MAs). The Medical Support Supervisor removes barriers to care—such as cost, time, access, and administration—by empowering both patients and providers through efficient, high-quality, patient-centered services. This is a full-time position requiring an active Texas LVN license and demonstrated people leadership experience.

Clinical Operations

• Oversee daily clinic operations across 2 clinic sites ensuring exceptional quality of care and efficiency.
• Manage shared inboxes, phone, fax, and email communications for the practice.
• Monitor MA performance in EHR documentation and communication standards.
• Lead and coordinate clinic-based projects in Asana or other project management tools.
• Manage inventory, vaccine supply/storage, and ensure efficient supply ordering and billing reconciliation.
  
  

Medical Assistant (MA) Management

• Supervise and support a team of up to 8 MAs across assigned clinics.
• Coordinate MA schedules, coverage, PTO (planned and unplanned), and daily task flow.
• Provide mentorship, conflict resolution, and team engagement opportunities.
• Conduct weekly 1:1s with each MA to support development and accountability.
• Lead onboarding and ongoing clinical skills training (e.g., IVs, phlebotomy, injections).
• Conduct mid-year and annual performance evaluations.
  
  

Clinical Support & Triage

• Triage member needs to ensure appropriate and timely clinical response.
• Implement nurse protocols and standing orders under the direction of the Medical Director and CMO.
• Monitor clinical workflows and ensure a seamless, high-touch patient experience.
  
  

Population Health & Quality Improvement

• Research and coordinate interventions to improve practice-wide population health outcomes.
• Track and report clinic data related to health goals, provider capacity, and member utilization.
• Support strategic initiatives to help achieve clinic goals including Member Utilization and NPS.
  
  

Compliance & Safety

• Ensure compliance with CLIA, BLS, medical records standards, and regulatory safety protocols.
• Maintain documentation and readiness for internal and external audits.
  
  

Leadership & Collaboration

• Serve as the liaison between MAs and clinical leadership (Lead PCP, Medical Director).
• Participate in weekly practice Leadership meetings and medical director 1:1s.
• Communicate effectively with team members, patients, and stakeholders using secure systems (e.g., Twilio-based communication).
  
  

Requirements

Qualifications

• Active and unrestricted LVN license in Texas.
• Minimum 5 years of clinical LVN experience (clinic setting preferred).
• At least 2 years of staff management experience, ideally supervising Medical Assistants.
• Prior Medical Assistant experience, preferred.
• Experience mentoring and training MAs in clinical skills.
• Proficiency in electronic medical records (EHR) and scheduling platforms.
• Active BLS certification or ability to obtain within 30 days of hire.
• Strong organizational, communication, and customer service skills.
• Willingness and ability to travel weekly between assigned clinics
• Personal cell phone use required for internal communications (Don’t worry, your number will not be shared externally, we use Twilio for external communication).
  
  

SOUND LIKE YOU?

• You’re passionate about improving healthcare access and efficiency.
• You’re a proactive leader who inspires team growth and collaboration.
• You thrive in a fast-paced, evolving care environment.
• You’re excited to drive impact across clinical operations and population health initiatives
  
  

BENEFITS Taking Care Of You Now And Your Future

• Medical, dental, and vision insurance
• Frontier Membership for you and your immediate family
• Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances
• 401(k) plan: Free access to financial wellness platforms that provide financial advisors + personal finance tools
  
  

Generous Time Off

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year
• 9 additional company holidays
• Parental leave policies
  
  

At Frontier Health, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.