Bilingual Customer Service Representative (Full Time) - Lubbock
Prosperity Bank
Date: 9 hours ago
City: Lubbock, TX
Contract type: Full time
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers . Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Position Overview
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Position Overview
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities
- Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
- Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
- Maintain comprehensive working knowledge of all systems
- Update customer information during and after each call
- Meet personal/customer service team call handling goals
- Notify immediate supervisors of all problems or unusual matters
- Follow communication procedures, guidelines and policies
- High school diploma or GED
- 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
- Advanced computer skills and proficiency using multiple screens
- Ability to effectively read, write, and verbally communicate with customers and co-workers
- Maintain a professional attitude and appearance
- Ability to multi-task, prioritize, and manage time effectively
- Detail oriented
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Real Estate Showing Assistant
Next Level Group Powered By PLACE,
Lubbock, TX
$25,000
-
$49,000
per year
3 days ago
SummaryNext Level Group seeks a driven and goal-oriented Real Estate Agent in Lubbock, TX, with an annual sales volume between $1 and $4 million, eager to grow their business and increase their production by 30%. This accomplished agent is committed to leveraging innovative systems, streamlined processes, and premium training and coaching to elevate their career to the next level.All conversations...
OSP Project Specialist
JSI,
Lubbock, TX
1 week ago
Department: Fiber - Fiber Network Design and Implementation ServicesLocation: Lubbock, TXDescriptionJSI invites you to join our team as an OSP Project Specialist on our Fiber Design & Implementation in Lubbock, TX where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.About the CompanyJSI...
Lubbock, TX - IT Support II
Heunets,
Lubbock, TX
2 weeks ago
Technician is required to work on the following retail specific devices:Cash Register display/drawer/keyboardDebit pin padBarcode Hand ScannerIntegrated Payment TerminalScannersPOS controllerCoin dispenserPrice verifiersThermal Printers (Zebra/Epson)iOS Devices and PeripheralsAdditional types of Support to be provided onsite:Smart Hands:Rack & StackCable ManagementRoutersFirewallsUpgrades & ReplacementsVMWareWAPSD-WANAVDERFIDDevice Health Checks:Regular Maintenance of EquipmentCleaning of devicesInventoryAVDEPending Incidents & TasksAVDE :Smart Hands SupportRoutine MaintenanceBasic TroubleshootingLCD/Plasma MonitorsIn Store Display repairsAudio/Music on...
