AV Technician

MSM Technology


Date: 14 hours ago
City: Newport News, VA
Contract type: Full time
Description

Position Description and Job Duties:

  • On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams
  • Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
  • Troubleshooting and creatively working around rooms that are "hard down”
  • Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
  • Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems
  • Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
  • Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
  • Managing site inventory and spares with use of database
  • Managing/completing Quarterly Preventative Maintenance project and weekly status reports
  • Creating / resolving break-fix tickets by monitoring client ticketing system
  • Support shall extend across both NIPR and SIPR communication mediums.
  • Support all Microsoft teams conferences on both SIPR and NIPR networks
  • Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Requirements

  • Required - Secret Security Clearance
  • CTS Certification (must be able to obtain within 6 months of hire)
  • Required - Security+ CE Certification (IAT Level II)
  • 2+ years audio / visual experience desired
  • Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)
  • Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
  • Excellent customer service and written / verbal communication skills.
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

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