Administrative Assistant, Customer Experience

Under the direction of the Director, Customer Experience, the Administrative Assistant - Customer Experience (CX), should be self-motived, results-oriented, and highly organized individual who is highly knowledgeable and supportive of the enterprise on administrative platforms and procedures. Projecting a professional image through in-person and phone interactions, this position will exhibit our service standards, maintain confidentiality of information and intellectual property, and establish cross-functional working relationships with team members and leadership.

Essential Duties And Responsibilities

• Organizes and maintains files and other confidential records and databases through document retention systems, preparing the department for internal and external audits. Processes department payroll and supports department scheduling. Arranges and assists in planned meetings; prepares summaries of meetings and conferences as needed or directed.
• Assists management staff and team with general administrative tasks such as record keeping, copying, filing, organizing, scheduling, mailing, document development, and catering requests. Maintains the front office and acts as a liaison for any visitors, contacts the party they need and escorts them to their location as well as screens incoming calls and correspondence for the department’s offices; takes messages, redirects calls or provides information as appropriate.
• Prepares and processes business forms and documents such as check requests, memorandums, travel requests, requisitions, contracts, purchase orders, work orders, asset acquisition forms, expense reports, etc. Orders and maintains office supplies and/or maintenance requests for the department which may involve collaboration with departments such as Human Resources, Facilities, and/or Information Technology. Maintains and safeguards confidential records and information, uses discretion when processing sensitive information, and serves as a liaison with internal and external departments on behalf of the Customer Experience department.
• Performs other duties as assigned to support the efficient operation of the department.
  
  

Education, Experience And Qualifications

• High School Diploma or GED required.
• Minimum two (2) years of related experience required.
  
  

Knowledge, Skills And Abilities (ksa)

• Intermediate level proficiency of Microsoft Office software (Outlook, Excel, Word, PowerPoint).
• Polished and professional demeanor in person, online and via phone with exceptional verbal and written communication skills, including strong spelling and grammatical skills.
• Above average clerical, typing and organizational skills is required.
• Detail orientated and able to work independently.
• Must maintain a professional appearance
• Ability to prioritize and manage multiple tasks with deadlines.
• Comfortable with change and ability to adapt quickly.
  
  

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.
  
  

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.
  
  

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!