Payroll/Time Tracking Specialist

The City of Worcester is seeking qualified applicants for the position

of Payroll and Time Tracking Specialist within the Payroll Division of

the Human Resources Department. Under the direction of the Payroll

Director, the Payroll and Time Tracking Specialist will provide

front-line customer service and support to City of Worcester employees

and residents. This position will predominantly support Workday payroll

and time tracking for employees but will also assist with benefits

inquiries and general Human Resources (HR) operations. This position is

expected to perform initial research and troubleshooting for customer

service inquiries and, if necessary, escalate to Payroll, HR, Benefits

or Workday subject matter experts as needed. This role requires strong

customer service skills, attention to detail, and working knowledge of

payroll and HR processes, with the ability to work collaboratively

across HR divisions. Bilingual applicants are encouraged to apply.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: \~ Working knowledge of

Workday HCM, Payroll, Benefits and Time Tracking or similar Enterprise

Resource Planning (system \~ Strong customer service and interpersonal

skills with the ability to work effectively with diverse populations and

stakeholders \~ Working knowledge of federal and state regulations

related to employee payroll administration \~ Ability to work

professionally and compassionately with the public and all levels of

staff/management and explain information to employees with varying

levels of understanding \~ Strong analytical and organizational skills

with attention to detail \~ Ability to handle sensitive and confidential

information with discretion and maintain strict confidentiality \~

Ability to manage multiple inquiries and prioritize workload in a

deadline-driven environment \~ Ability to multitask in a fast-paced

environment and complete assignments in a detailed, timely and organized

manner \~ Ability to establish and maintain effective working

relationships with employees, City officials, retirees, and the public

\~ Detail-oriented with strong analytical and problem-solving skills \~

Ability to work independently and collaboratively in a team-oriented

environment \~ Proficiency with Microsoft Office Suite, other computer

software, copier, scanner, printer, and fax machine \~ Ability to

maintain regular onsite attendance MINIMUM REQUIREMENTS: \~ High School

Diploma or equivalent \~ Two (2) years of experience working in a human

resources and/or payroll environment \~ Computer proficiency, including

Microsoft Office \~ Excellent communication skills PREFERRED

QUALIFICATIONS: \~ Associate\'s degree in business administration,

accounting or related field \~ Four (4) years of experience in Payroll

environment \~ Four (4) years of experience in Human Resources \~ Four

• years of experience performing customer service in an office setting
  
  

\~ Experience with Workday or similar Human Resource Information Systems

(HRIS). \~ Knowledge of payroll deductions, leave administration,

employee benefits and Human Resource operations. \~ Knowledge of

applicable Federal and State law regulations related to payroll and

benefits administration. [Click Here to Read Full Job

Description](https://www.worcesterma.gov/human-resources/employment-opportunities/payroll-and-time-tracking-specialist/48597)