Workforce Development Program Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview

The Program Manager will oversee education and workforce development programs for Refugee and New American (R&NA) children, youth, and adults including the Early Childhood Development Program, the Student Support Volunteer Program, the College and Career Readiness Program, the Digital Inclusion Program, and the Vocational ESL Program. They will be responsible for ensuring that these programs meet performance goals per funder and contract requirements, are responsive to client needs, and operate within budget and compliance parameters. They will directly supervise direct service staff and work with office leadership to ensure program sustainability through program and resource development activities. The Program Manager will take a lead in communicating program models, success, and outcomes to staff, community partners and funders. As a member of the office Leadership Team they will work collaboratively to leverage programming for highest impact through cross-program integration and significant contribution to overall program strategy formulation. This is a full-time, exempt position reporting directly to the Executive Director.

Essential Job Functions

• Provide leadership and supervision to direct service staff including leading team meetings, providing individual supervision, coaching and goal-setting, managing workload, and helping staff troubleshoot challenges;
• Ensure that all programs consistently meet all established grant outcomes as well as internal benchmarks established by IRC senior management including documentation, case files, data tracking, and other areas of administrative compliance;
• Support program sustainability through program development and participating in grant writing;
• Work with the Director of Development to identify key fundraising opportunities and oversee private foundation grant writing and fundraising opportunities for the program;
• Maintain relationships with local partners and donors together with office leadership;
• Working collaboratively with program team members to develop and enhance the design of education services for refugee children, youth and adults;
• Stay current on promising practices in refugee youth programming as well as pedagogical approaches and strategies to engage adult non-native English-speaking learners;
• Ensure accurate tracking and reporting of client progress, outcome indicators and client records;
• Maintain program dashboard to accurately capture output and outcome data of each program area;
• Review and provide feedback on outreach, curriculum, evaluation, and other program materials.
• Recruit, train and supervise staff, volunteer and interns for all education services.
• Engage in numerous key community-level and IRC network-level collaboration meetings in education and digital inclusion.
• Draft high-quality program reports in a timely manner;
• Work collaboratively with other programs to ensure that programming is integrated into the continuum of IRC services;
• Maintain ongoing communication with the Executive Director on status of education programs, work collaboratively on program design and provide timely reports on management issues;
• Participate actively in IRC Utah Manager Team and model excellence in leadership and management including cross collaboration of programs for seamless service delivery.
  
  

Key Working Relationships

Position Reports to: Executive Director

Position directly supervises: 2 Vocational ESL Instructors, 1 College and Career Readiness Coordinator and 1 Digital Inclusion Specialist

Requirements

• University degree (BA) in Education, Social Work, or closely related field required; MA in same fields strongly preferred
• Minimum of 5 years' work experience with progressive levels of responsibility, including supervisory and program management experience in non-profit or educational sector a must
• Minimum of 2 years of work experience in social/educational programs serving youth, at risk populations or refugees required; direct experience in educational and vocational counseling preferred;
• Previous professional experience in development or curriculum for ESL, adult education and adult literacy a strong plus
• Excellent interpersonal and communication skills: the ability to communicate effectively and diplomatically with adolescents, multi-cultural clients, employers, grantors, and colleagues on all levels.
• Outstanding organizational, leadership and team-building skills: the ability to promote productivity and efficiency
• Proficiency in Microsoft Office applications: Word, Excel, Outlook; internet research
• International work or study experience and second language abilities or demonstrated ability to work successfully in a multi-cultural environment
  
  

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.