Wellness Manager

Troon


Date: 3 weeks ago
City: Sarasota, FL
Contract type: Full time
Supervisory Responsibilities

  • The wellness team comprises full-time and part-time employees of Resort Management team, independent contractors, and vendors.
  • Help recruit, select, train, supervise, schedule, and manage a team of wellness professionals, fitness instructors, and sports coordinators.
  • Oversee scheduling, budgeting, and resource allocation to ensure efficient operations.
  • Establish and uphold high service standards, ensuring consistency and excellence across all wellness and sports offerings.
  • Develop and monitor training and education opportunities for subordinates and encourage self-improvement.
  • Handles discipline and termination of subordinates under the HR Department and the company policy.

Duties And Responsibilities

Daily Operations/ Scope of Position

  • Ensure that the department operates according to all applicable local, state, and federal laws, including ensuring that all required professional licenses and liability insurance are active and on file.
  • Plan, develop, and implement policies, procedures, and training programs within the facility.
  • Assist in the development of the budget for the department and create strategies to adhere to the annual budget.
  • Attends regular Department Head meetings and conveys all relevant information to staff and vendors as needed.
  • Be visibly present in the Fitness Center & Gymnasium during peak periods of the day.
  • Ensure complete coverage of the department staff by managing and approving vacation and travel schedules.
  • Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence, enabling staff and vendors to provide superior service to members and guests.
  • Provides outstanding service to our members and their guests professionally and courteously.
  • Oversees the maintenance of all equipment in the facility.
  • Provides strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
  • Maintain a close working relationship with other club professionals.

Key Responsibilities

Wellness & Fitness Programming:

  • Implement/ program the department’s marketing strategy to optimize profit and increase guest traffic.
  • Attend and participate in monthly Wellness Program meetings for specific events.
  • Implement ongoing promotions to stimulate sales of products and services while maintaining a substantial menu of services to retain and grow our customer base consistently.
  • Monitor and evaluate the club's product offerings, including equipment, personnel, and services, recommending additions and/or discontinuations of products and services.
  • Develop and oversee a diverse range of wellness programs, including fitness classes, sports programs, and holistic health initiatives.
  • Manage a robust fitness center schedule, ensuring a balanced mix of indoor group exercise, outdoor lawn activities, and aqua fitness classes.
  • Stay informed on industry trends to introduce innovative wellness experiences that enhance member engagement.

Sports & Recreation Oversight:

  • Direct and enhance athletic programming, socials, clinics, leagues, and tournaments.
  • Develop engaging programs to encourage social connections and active participation.
  • Ensure proper maintenance and upkeep of all sports facilities, including courts and equipment.

Member Engagement & Experience:

  • Greet members and guests to the Wellness Center, overseeing the coordination of all member and guest requests and issues/complaints in a professional, courteous, and timely manner.
  • Create a welcoming and inclusive environment where members feel supported in their wellness and recreational pursuits.
  • Develop special events, themed fitness challenges, and community-driven wellness initiatives to foster engagement.
  • Maintain an up-to-date calendar of events for the current and upcoming seasons.
  • Assist members in using the online scheduling software.
  • Collaborate with the National Director of Wellness to promote wellness and athletic offerings, highlighting their benefits to members.

Administrative Responsibilities

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Oversee the flow of information that members receive via reservation software and mass e-mails.
  • Edit all mass communications (electronic and traditional) for consistency, content, and tone.
  • Provide a monthly report detailing current programming.
  • Troubleshoot with outsourced IT companies to quickly fix and maintain online booking sites, e-mail accounts, wellness computers, and booking display screens.
  • Coordinate with the Food and Beverage Manager to ensure that all aspects (food and beverage, set-up, etc.) are correctly coordinated with events.
  • Complete and submit payroll and submit all vendor check requests to the Resort Manager for approval and processing.
  • Handle monthly billing for the department and payment of the staff and vendors for their sales commission.
  • Ensure all department equipment and supplies are stocked & and well-maintained including computer hardware/software, office supplies, and fitness equipment).
  • Order and maintain adequate levels of inventory effectively by conducting monthly inventory and developing procedures for accurate inventory control and monitoring.
  • Inspect and maintain cleanliness, organization, safety, and repair throughout the facility.
  • Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and Operating systems such as a POS (Book-4-Time/ Jonas Club Software).
  • Perform other duties as assigned by supervisor(s).

Required Skills/Abilities

  • Excellent organizational and time management skills.
  • Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner both verbally and written.
  • Possess high energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
  • Comfort with public speaking, ability to use critical thinking skills, and conflict resolution strategies.
  • Must have the ability to perform moderate physical work and may be required to lift to 50 lbs., up to 30 lbs. frequently.
  • Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
  • Proven ability to lead a team in a collegial environment.

Educational And Experience Requirements

  • CPR and First Aid Certifications required, or willingness to become certified within the first 90 days.
  • High school diploma or equivalent.
  • Minimum three (3) years of related leadership experience with direct Fitness Center oversight, preferably in a luxury resort or club environment.
  • Must possess strong leadership, management, and motivational skills with the ability to interact with associates at all levels within and outside the company.
  • Must have a thorough knowledge of fitness, and group fitness programming, and be willing to train in our specific service offerings.

Preferred Requirements:

  • Personal Training certification from a nationally recognized organization.
  • College education - Bachelor’s degree.

Working Conditions

  • Works indoors and outdoors. If proper safety procedures are not followed, there is potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and/or solvents.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

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