Vice President, Order To Cash

Description

The Vice President of Order to Cash (OTC) will oversee and manage all aspects of the OTC functions for Acosta Group clients. This newly created role is responsible for maintaining and exceeding KPI performance, ensuring efficient and cost-effective operations, and driving continuous improvement across the OTC processes. This position will have 6+ direct reports.

Responsibilities

• KPI Management: Manage and take corrective actions as required to maintain and overachieve KPI performance of OTC functions for Acosta Group clients.
• Operational Leadership: Direct all aspects of OTC day-to-day state-side operations, ensuring efficiency, cost-effectiveness, and smooth functioning by planning, directing, and coordinating operational activities.
• Stakeholder Collaboration: Develop relationships and collaborate with CMK Sales Agency to provide support and get feedback on performance.
• Budget Management: Manage operational budgets ensuring cost-effective practices and identifying onboard and offboard opportunities based on client status and volumes.
• Service Expansion: Be knowledgeable of OTC and GBS service offerings and identify opportunities with existing clients to grow OTC and GBS services within the existing client base.
• Partnership Management: Collaborate with partners on delivery of services to clients.
• Client Communication: Collaborate with clients and provide clear communication of achievement of metrics and overall delivery.
• Process Improvement: Identify and implement process improvements to streamline workflows and maximize productivity across functions.
• Performance Monitoring: Monitor client dashboards and track KPIs to assess effectiveness, identify potential issues, and take corrective action.
• Strategic Planning: Collaborate with senior leadership to develop and implement long-term operational strategies and identify areas for improvement.
• Sales Alignment: Work closely with sales to align operational goals with overall business objectives.
• Talent Development: Identify and develop operational talent, providing training and mentorship opportunities to team members.
  
  
  

Qualifications

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.
• Proven experience in managing OTC functions and operations at a senior level.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and maintain relationships with key stakeholders.
• Proficiency in budget management and cost-effective practices.
• Knowledge of OTC and GBS service offerings.
• Experience in process improvement and strategic planning.
• Ability to monitor performance metrics and take corrective actions.
  
  
  

Skills:

• Strategic thinking and problem-solving abilities.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in relevant software and tools for performance tracking and operational management.
  
  
  

Physical Requirements:

• Stationary position
• Listening
• Color Perception
• Ability to travel distances - Occasionally
  
  
  

Personal Skills Requirements:

• Analysis/Comprehension
• Judgment/Decision Making
• Ability to Manage Others
• Ability to Work without a Supervisor
• Strong Communication Skills
• Time Management
  
  
  

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About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Exec Salary - Admin

Position Type: Full time

Business Unit: Corporate

Salary Range: $120,000.00 - $155,000.00

Company: Acosta Services, Inc

Req ID: 5775