Vice President, General Management

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

This role requires approximately 25% travel and a meaningful presence in our Naperville, IL headquarters based on our T-Th hybrid model. In office time on M and F may be occasionally be needed for business purposes.

Position Summary

Reporting to the Senior Vice President, General Management, the Vice President, General Management This role leads cross-functional efforts to develop and execute strategies aimed at optimizing , ensuring operational integrity, and driving revenue growth The position requires a general manager mindset with strong analytical capabilities, taking ownership of all aspects of business growth & operational initiatives including performance tracking, technical integration, and cross-functional coordination.

Key Responsibilities

Strategic Leadership & P&L Management

• Develop and execute comprehensive P&L strategies (Revenue and Margin) for assigned partner and D2C business areas.
• Set performance targets, KPIs, and SLAs aligned with overall business objectives.
• Create and implement cross-functional roadmaps to achieve partner goals and business targets.
• Build structures to ensure accountability for successful delivery of targets in collaboration with the functional leaders.
• Proactively identify operational improvement opportunities to enhance profitability and performance.
• Analyze performance data to make informed decisions that drive business growth.
  
  

Operational Excellence

• Lead day-to-day operational execution across assigned business areas.
• Manage cross-functional delivery teams to ensure seamless integration and performance.
• Establish service delivery frameworks and operational playbooks.
• Oversee technical integrations and system performance optimization.
• Resolve operational issues and escalations efficiently.
  
  

Performance Analytics & Reporting

• Own partner and D2C performance dashboards and reporting systems.
• Conduct comprehensive data analysis to identify trends and insights.
• Develop and track growth & operational metrics to measure business performance.
• Create executive-level performance summaries and business reviews.
• Translate analytical insights into actionable business improvements.
  
  

Cross-Functional Leadership

• Lead operational meetings across BD, Marketing, Customer Care, Claims, IT, and Product teams.
• Coordinate technical and product initiatives to ensure alignment with business goals.
• Build consensus internally for solutions to enhance market penetration through technology, marketing, and service capabilities.
• Manage internal stakeholder relationships to ensure aligned execution.
• Influence and lead cross-functionally to enhance customer & partner experience.
  
  

Partner Management

• Determines agenda for partner touchpoints in collaboration with other groups.
• Define Partner growth targets & levers to unlock internally and externally.
• Support Partner QBRs with operational insights and performance data.
• Lead operational aspects of partner meetings and reviews.
• Present technical updates and operational roadmaps to partners.
• Document and track partner related commitments and deliverables.
• Maintain operational point-of-contact relationships with partners.
  
  

New Implementations & Onboarding

• Lead operational implementation and technical onboarding for new partners and products.
• Establish operational processes and reporting frameworks.
• Develop and implement service delivery standards.
• Operationalize value matrix capabilities and new offerings.
• Execute on deployment of new capabilities and initiatives.
  
  

We're Excited if this is You

Experience And Qualifications Of The Role

• Bachelor’s Degree in Business, Engineering, Finance, Economics, or related field or equivalent work experience.
• Minimum of 10 + years of Strategy, Operations and/or General Management experience.
• 3 + years proven track record of having successfully managed, coached, and developed staff.
• Consulting experience and/or start-up experience is a plus.
• Proven track record of successfully developing and executing business strategies and evaluating/measuring impact.
• Can operate independently - a confident problem solver and communicator who is comfortable influencing others, including C-level executives.
• Strong business acumen, analytically driven, and detail oriented.
• Roll up your sleeves mentality.
• Highly agile.
  
  

Computer Skills Needed To Perform This Job

• Proficiency in Microsoft O365
• Looker
  
  

Education

Bachelor’s degree or equivalent work experience required. MBA strongly preferred.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $191,250 - $290,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
  
  

Competencies

Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Action Orientated: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Leading with Influence: Managing direct and indirect relationships with productive influence not necessarily authority

Build Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.