Vendor Operations Management Coordinator

Be Part of an Extraordinary Team

The MyCare Ohio Plan program is to deliver high-quality, trauma informed, culturally competent, person-centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs.

Vendor Operations Management Coordinator

Location: This position is based in Ohio with a strong preference for Columbus, OH.

Hybrid Workforce Schedule: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

The Vendor Operations Management Coordinator is responsible for managing relationships with multiple Area Agency on Aging (AAA) vendors to ensure goals are achieved for an enterprise function.

How You Will Make an Impact

Primary Duties May Include, But Are Not Limited To

• Manages the day-to-day execution of Area Agency on Aging (AAA) vendor agreements to ensure compliance, monitor quality, and when necessary, develop corrective action plans.
• Identifies discrepancies and disagreements between business and AAA and partners with appropriate business for resolution
• Supports vendor management consultant in performing Readiness Assessments of AAAs when a new vendor's service is rolled out or when an existing vendor's service is expanded or enhanced.
• Maintains all AAA profiles.
• Supports AAAs with creation and maintenance of compliant governing documents and maintains SOPs and process flows.
• Tracks industry and AAA-specific news and business updates.
• Maintains tracking of AAA performance.
• Partners with IT regarding internal requirements and AAA interaction.
• Creates, reviews and approves AAA access to company systems.
• Reviews AAA performance reports and comments and works with Director of Service Coordination for clinical process strategies.
• May participate in fact-based negotiations of agreements and/or participate or lead cross-functional teams to implement AAA services.
  
  

Minimum Requirements

• Requires a H.S. diploma or equivalent; 3 to 5 years of increasingly responsible professional level contract management, vendor management experience; or any combination of education and experience, which would provide an equivalent background.
  
  

Preferred Skills, Capabilities, And Experiences

• BA/BS degree in business or other related major preferred.
• Experience with OH AAA network strongly preferred.
• Experience with OH MyCare programs strongly preferred.
• LTSS experience to include creation of workflows and SOPs strongly preferred.
• Experience supporting a delegated vendor partner strongly preferred.
  
  

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.