Vendor Coordinator
Windward Risk Managers
Date: 1 week ago
City: Boca Raton, FL
Contract type: Full time
Remote
Description
Position Summary:
This position is responsible for coordinating the ordering of vendor services for Homeowners claims and acts as a liaison between the claim adjusting department and individual service providers.
Essential Functions
Required Education and Experience:
Position Summary:
This position is responsible for coordinating the ordering of vendor services for Homeowners claims and acts as a liaison between the claim adjusting department and individual service providers.
Essential Functions
- Coordinate the procurement of vendor services on individual claims in accordance with internal processes and service level expectations
- Receive and order new vendor service requests, follow up on outstanding service orders, and communicate with adjusters and management on the status of vendor services
- Escalate and resolve vendor performance issues to external vendor management and internal Claims management if vendors are not in compliance with Service Level Agreements
- Assist senior management with assessing the performance of existing Claims vendors
- Support establishing policies and procedures; provide direction, support and leadership to external departmental staff and external vendors
- Serve as liaison between Claims and external vendors to ensure timeliness and quality of vendor services
- Handle routine and daily communication and performance management functions of vendor services, including monthly operational conference and web calls, quarterly performance reviews, ongoing disciplinary and performance management related communications
- Coordinate with other business units and Claims leadership to produce training materials and programs to facilitate the delivery of training related to vendor services and and service procurement
- Assist in projects related to vendor management such as vendor selection, evaluating vendor capabilities, and on/offboarding of vendors
- Support vendor management functions in processing of vendor invoices to ensure timeliness and accuracy of vendor billings and payment reconciliation
- Coordinate implementation of operational enhancements with vendors
- Support communications with external vendors and internal business teams
- Coordinate with Catastrophe Management for planning, mobilization and utilization of additional vendors during catastrophe response
- Conduct operational roundtables with vendors to document and communicate opportunities for improvement to senior management team
- Report, monitor performance measures, communicate trends, as well as, make recommendations to management and vendors
- Assist internal management in logistical matters pertaining to the Catastrophe Response vehicle and accompanying equipment
- Assist in coordinating resources and site logistics for Catastrophe Response team mobilization
Required Education and Experience:
- High school diploma
- 2+ years in the Claims industry with basic understanding of claim processes
- Must meet adjuster licensing requirements as defined by the Florida OIR within 30 days of hire
- Experience in working with external vendors or procurement
- Ability to negotiate and reach agreements between vendors and the organization
- Ability to solve complex problems through analytical approach
- Proficient in MS Office
- Excellent oral and written communication skills
- Relationship development skills in vendor management, sales, or customer service
- Ability to travel overnight occasionally for vendor visits or in support of catastrophe responses
- Experience managing inspection firms, business process outsourcing service providers, software service providers, or information services firms
- Experience in developing and delivering training materials
- Project management experience
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