TECHNOLOGY SUPPORT SPECIALIST I

POSITION GOAL

Ensure continuous availability of all technology assets for the assigned location by providing technical support of District owned computer hardware, software, networks, and servers, concentrating in customer concerns, needs, issues training and guidance.

Essential Performance Responsibilities

MINIMUM QUALIFICATIONS & EXPERIENCE

• A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.
• A minimum of four (4) years of experience in supporting computer systems related to digital environment.
  
  

OR

• An earned associates degree from an accredited
• A minimum of two (2) years of experience in supporting computer systems related to digital environment.
  
  

AND

• Proficiency required in the following:
• Basic hardware and software troubleshooting
• Knowledge of Windows, Mac, and iOS operating systems
• Installing and maintaining software applications
• Managing and maintaining computer network systems including Virtual and Local Area Networks
• Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
• Effective communication
• Computer skills as required for the position
  

Preferred Qualifications & Experience

• Bilingual skills.
  
  

JOB PROGRESSION LADDER:

The Technology Support Specialist I & II jobs are designated as one job for the purpose of job progression when the employee has achieved an evaluation indicating that his/her job performance has met or exceeded the expectations of the job. The Technology Support Specialist I shall be promoted to Technology Support Specialist II after two (2) years of experience in the department/school.

SIGNIFICANT CONTACTS-frequency, contact, purpose

Collaborates with customers at the assigned location and with district level technology support staff to ensure an effective, stable and consistent digital environment.

Physical Requirements

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.

Link To Job Description

To review the complete job description for this position access the following website: https://www.browardschools.com/Page/36072 and do a search by Job Code. The Job Code for this position is: MM-085

Skills

COMPETENCIES

CERTIFICATIONS

LOCATION PREFERENCES/ADDITIONAL INFOR

Pay Grade: GRADE 18

Work Calendar: 247/248

Shift Differential (If Applicable) - /

NOTE: New hires will be hired at the minimum of the assigned salary range

To review the salary schedules, please visit the following link: Salary Schedules