Technology Support Specialist
ProSource
Date: 1 week ago
City: Bethesda, MD
Contract type: Full time
Remote
Benefits:
Bethesda Systems is seeking a Technology Support Specialist who connects easily with clients over the phone and serves as a critical hub of organization and communication for our internal support team. This role requires a courteous, organized, and professional individual who is passionate about delivering exceptional client experiences in the smart home technology space.
What You’ll Do:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Bethesda Systems is seeking a Technology Support Specialist who connects easily with clients over the phone and serves as a critical hub of organization and communication for our internal support team. This role requires a courteous, organized, and professional individual who is passionate about delivering exceptional client experiences in the smart home technology space.
What You’ll Do:
- Serve as the first point of contact for homeowners seeking assistance with their smart home systems
- Answer, screen, and route incoming support requests based on client support eligibility
- Perform basic troubleshooting using remote support tools
- Escalate complex issues to the internal support team or log them for follow-up
- Accurately document all support interactions in our ticketing system
- Guide non-member clients through available support options and recommend appropriate services
- Apply best practices for delivering high-quality support in the smart home sector
- Assist the internal team in maintaining response times and meeting critical service procedures
- Provide general administrative support for service-related tasks
- A naturally friendly and professional demeanor
- Excellent verbal and written communication skills in English
- Strong customer service skills with the ability to empathize and build rapport
- Quick problem-solving and sound decision-making abilities
- High attention to detail and strong organizational skills
- Self-motivated and comfortable working independently in a remote setting
- Flexibility to work varied shifts, including weekdays and weekends (7:30 a.m. – 11:00 p.m. EST)
- Access to a PC or laptop with at least 4 GB RAM, a 2 GHz dual-core processor, webcam, and speakers
- Reliable internet connection and a quiet, distraction-free workspace
- Familiarity with CRM tools (e.g., HubSpot), communication tools (Slack, Office 365), and soft phone systems
- Experience with smart home technology
- $12 USD per hour / 40 hours per week
- Payment will be processed according to the terms of your contract agreement
- Training will be provided
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager, Market Access and Spectrum Policy – LATAM (Remote)
Telesat,
Bethesda, MD
3 days ago
Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.Telesat Lightspeed, our revolutionary...
CRE Analyst
EagleBank,
Bethesda, MD
1 week ago
We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to...
Human Resources and Operations Assistant
ASHP,
Bethesda, MD
2 weeks ago
ASHP is an award-winning Association with a great mission. ASHP is the collective voice of pharmacists, representing more than 60,000 members. ASHP has recently won awards for being a Top Workplace for our work culture which fosters learning, collaboration, and for being inclusive.The Human Resouces and Operations Assistant provides general administrative support for various functional areas of Human Resources and...
