Technical Writer 1

Job ID: 2015

Location:

Racine, WI, US

Job Family: Technical Publications

Job Type: Full Time

Working Mode: Hybrid

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Technical Writer will craft and develop comprehensive and accurate technical information that meets all standards of CNH worldwide dealers and customers. This project team member will build new and major updates of technical information and rely on understanding of CNH equipment, organization, and processes. This role will focus on the Service Manual and diagnostic information required to efficiently diagnose and repair issues in the field.

This position is eligible for hybrid work arrangements – which will require 3 days per week in our Racine, WI office.

Key Responsibilities

• Develops clear written materials to support quality activities such as operations, maintenance or repair manuals, training documentation and standard operating procedures, specifications and help systems.
• Interviews technical staff to collect process or product information and specifications.
• Develops and maintains procedures and standards for maintaining documents and change control of documents, including document development, approval, production, distribution and amendment.
• Maintains computerized document control records management system and/or hardcopy documents to ensure compliance with all applicable and required standards including GMP (good manufacturing practice) and QSR (quality system regulation)requirements.
• Adheres to established terminology, style and editorial quality standards.
• Distribution and training of created publications as needed. Other related duties as assigned
  
  

Experience Required

• Bacherlor's degree in technology, Automotive, Agricultural, or relevant discipline with 3 years of experience in mechanical, electrical and hydraulics OR
• Associates' degree in technology, Automotive, Agricultural, or relevant discipline with 5 years of experience in mechanical, electrical and hydraulics OR
• High school diploma with at least five (8) years of experience in Automotive, Agricultural, mechanical, electrical and hydraulics.
  
  

Preferred Qualifications

• Basic computer knowledge, MS Suite, and navigation between multiple systems.
• Experience with Arbortext is preferred.
• Hands on with mechanical repairs is extremely helpful.
  
  

Pay Transparency

The annual salary for this role is $63,000 - $75,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off
  
  

The Technical Writer will craft and develop comprehensive and accurate technical information that meets all standards of CNH worldwide dealers and customers. This project team member will build new and major updates of technical information and rely on understanding of CNH equipment, organization, and processes. This role will focus on the Service Manual and diagnostic information required to efficiently diagnose and repair issues in the field.

This position is eligible for hybrid work arrangements – which will require 2-3 days per week in our Racine, WI office.

Responsibilities

• Participate in team planning activities by helping to develop estimated hours and resource requirements to ensure completion of projects as scheduled.
• Develop technical information including theory of operation, maintenance, diagnostic information, schematics, troubleshooting guides, and service instructions for a global audience.
• Interact with other business areas including Engineering, Technical Training, Product Support, and Field Service.
• Produce technical information that conforms to CNH style guide and procedures manuals. Information must be accurate to decrease warranty cost and risk of litigation. Ensure technical information meets all legal and safety requirements by aligning with all current safety and legal standards, machinery directives and company policies with respect to product operation, service, and documentation.
• Keep advised of product launch team objectives to assure individual assignments with product launch plans for Global Product Development requirements to be fulfilled.
  
  

Qualifications

• Associate degree in technology, Automotive, Agricultural, or related field with at least two (2) years of experience in mechanical, electrical and hydraulics OR
• High school diploma with at least five (5) years of experience in Automotive, Agricultural, mechanical, electrical and hydraulics.
• Basic computer knowledge, MS Suite, and navigation between multiple systems.
• Experience with Arbortext is preferred.
• Hands on with mechanical repairs is extremely helpful.
  
  

Nearest Major Market: Racine