Technical Support Engineer

Introduction

You:

We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.

Us:

IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.

Your Role And Responsibilities

What we want you to do:

• Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion.
• Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc...)
• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
• Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
• Collaborate with other departments in the company to achieve customer satisfaction.
  
  

Basic Qualifications:

• 3+ years of technical support, system implementation/administration experience
• 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
• Basic programming skills, e.g. HTML, SQL
  
  

Preferred Qualifications:

• Knowledge and application of Cloud Service Providers
• Skilled at working with Databricks
• Experience with Cost Allocations and Optimizations
  
  

Required Technical And Professional Expertise

Preferred technical and professional experience

Preferred Qualifications:

• Knowledge and application of Cloud Service Providers
• Skilled at working with Databricks
• Experience with Cost Allocations and Optimizations
• API experience