Technical Support Analyst I/ II

The Technical Support Analyst I or II, depending on qualifications, will be the primary front-line technical support to end-users on various issues and problems relating to IT hardware, software, and peripherals. This individual will perform IT preventive maintenance and due diligence to support strategic corporate initiatives and projects that include IT disaster recovery and business continuity efforts at the assigned manufacturing plant location(s). The Technical Support Analyst I or II will be responding to, documenting, and resolving service tickets promptly and on time. He or she must be able to prioritize work, multi-task, make decisions, and possess strong communication and analytical ability. Candidates must be available for off-hours support as well as occasional travel. RESPONSIBILITY AND DUTIES Perform all IT Support related service work, including but not limited to imaging, software installations, problem diagnosis and repair necessary for end-users and server-related computing devices, printers, and RF scanners. Troubleshoot and work with vendors on IT hardware technical issues. Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases. Ensure IT-related inventories are kept up to date and peripherals are readily available. Administer user accounts through Active Directory. Familiar with WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN. Collaborate with Corporate and Engineering resources, follow up and escalate to appropriate teams, as necessary. Support Enterprise-wide application(s). Take ownership of issues and follow through to completion. Support strategic corporate initiatives and projects. Ensure adherence to IT policies, standardization of processes and procedures. Keep apprised of trends in technology to improve customer experience and productivity. The job requires on-call support and escalation, as necessary. QUALIFICATIONS Experience working in the technical support field, preferably in a manufacturing environment. Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restores, virtual server environments, patch management, and network strategies. Excellent verbal and written communication skills. Self-starter with high motivation and ability to work with geographically dispersed management. Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law. To view your rights and government notices, please see the links below: Know Your Rights: Workplace Discrimination is Illegal

• Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal
• E-Verify
• Your Rights Under USERRA (dol.gov)
• FMLA
• FMLA (Spanish)
• Pay Transparency Nondiscrimination Provision (dol.gov)
• TRANSPARENCIA EN EL PAGO DISPOSICIÓN SOBRE NO DISCRIMINACIÓN (dol.gov)
• Polygraph Protection
• Right to Work
• Right to Work (Spanish) Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [email protected]. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying. Printpack is one of the most innovative and progressive packaging companies in the world and it embodies the employee-centric values established by its founder, J. Erskine Love Jr. in 1956. Printpack’s competition can buy the same equipment and materials, but the difference has always been the people who walk their plant floors and stroll through their hallways. There is no question that Printpack’s associates are a major factor in why their customers have faithfully relied on the Printpack level of service for over 60 years. Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for its associates and their families. Some of their competitive benefits include medical coverage, dental coverage, life insurance, short-term and long-term disability, 401(k), matching gift program, employee assistance programs, educational assistance, and service awards. The Printpack Statement of Philosophy reflects on a commitment to their associates and a belief that they should “provide opportunities for personal fulfillment and growth commensurate with each individual’s highest level of competence and degree of contribution.” As an equal opportunity employer, Printpack remains focused on creating an inclusive environment. One that embraces diversity as an enhancement to their work culture and a vital contributor to their success. Printpack is “Converting Vision into Value” for their associates, their community, their customers, and hopefully…for you.