Technical Program Manager

At Senra Systems, we believe that the future of manufacturing lies not in automation, but in configuration.

We supercharge electrical wire harness manufacturing through software configuration, transforming skilled assembly tasks into high-throughput production lines. We enable customers to design what they want, when they want it and deliver harness builds faster than any other company on the planet.

As one of the first hires in this role, you’ll play a key role in shaping our growth while working in a dynamic, fast-paced environment that will challenge and inspire you. As an early member of our technical program management team, you’ll manage customer inquiries, schedules, and concerns while collaborating closely with our engineers and technicians to design, develop, and refine the factory’s order process flow.

What you'll own:

• Serve as the primary point of contact for customers, providing order status updates and addressing high-level technical concerns
• Work closely with customers to address technical inquiries and assess their capabilities in areas such as FAI, AS9100 processes, wire harness DFM, and production schedules
• Coordinate with our supply chain, production, and management teams to ensure smooth project execution and resolve any roadblocks
• Utilize Senra’s software-powered quoting tools to generate accurate and timely customer quotes for inbound orders
• Oversee the entire order lifecycle—from quotation and material procurement to production and final shipment
• Proactively address and resolve customer concerns, ensuring a seamless experience

What you'll bring to the team:

• 2+ years of experience in sales, account management, or customer service
• 2+ years in a technical field, specifically electromechanical engineering
• Proven ability to manage 20+ customer requests simultaneously via email or text while maintaining high responsiveness
• Experience in creating and managing detailed GANTT charts for production scheduling
• Strong verbal and written communication skills, with the ability to engage effectively with customers via email, phone, and other channels
• Proficiency in modern productivity software, including Microsoft Outlook, Excel, and other relevant tools
• Clear and confident communicator who articulates ideas effectively and prioritizes proactive communication when addressing challenges
• Collaborative team player with high empathy, setting an example for future engineering hires and fostering a strong company culture
• Self-motivated, quick and adaptable learner who thrives in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in account management within the aerospace and defense industry.
• Background in contract manufacturing, particularly in electromechanical systems.
• Experience working in a fast-paced, high-growth startup environment.
• Exposure to large, well-established tech companies and their operational frameworks.
• Hands-on experience as a wire harness or electromechanical engineer.

Compensation:

• Compensation will be based on experience, qualifications, and other job-related factors.
• Salary Range: $75,000-$150,000
• This is an onsite role at our headquarters in Redondo Beach, CA.

Benefits:

• Unmatched opportunities to drive impact on a friendly and mission-driven team
• Own a piece of the pie with equity participation!
• Comprehensive medical, dental, vision, life and long-term disability coverage
• Flexible Spending Account (FSA) and Dependent Spending Account (DSA) for health-related expenses
• Unlimited PTO and a 401(k) plan
• Choose a record you love, and we’ll add it to our growing vinyl collection!
• $50/month DoorDash credit – lunch is on us!
• Up to $100/month reimbursement for gym memberships
• Fully stocked kitchen with snacks and beverages
• Regular team-building events, lunches, and the occasional breakfast burrito!
• Bright, open office with communal spaces for collaboration and free parking
• Conveniently located near the metro, major freeways and local dining spots

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Contact us at [email protected] or visit our website https://senrasystems.us.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.