Technical Field Specialist
TSMG Holding
Date: 1 day ago
City: Wilmington, NC
Contract type: Full time
About The Role
Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.
Key Responsibilities
Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.
Key Responsibilities
- Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
- Track inventory and stage equipment for upcoming field sessions
- Travel to designated locations and transport modes (cars, buses, trains, planes)
- Run :90 minute test sessions on mobile/wearable tech in motion
- Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
- Capture logs, escalate defects, and keep operations running smoothly
- Verify that collected data has synced with backend systems
- Produce session documentation: results, app issues, logs, and downtime
- Suggest improvements to testing workflows
- Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
- At least 1 year of QA testing or support experience with mobile apps/devices
- Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
- Excellent written and verbal communication—able to collaborate with cross-functional teams
- Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
- High responsibility, flexibility, confidentiality mindset, and strong interest in tech
- Clean driving record and criminal background
- Work on the cutting edge of mobile and location-based tech
- Gain diverse field experience across different transport modes
- Collaborate with industry-leading engineers and project managers
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