SUPPORTIVE HOUSING SERVICES PROGRAM MANAGER

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [email protected] or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 51936 Opening Date: 01/08/2026
Closing Date: 01/22/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: Spanish
Salary: Anticipated Salary: $9,200 - $10,500 per month ($110,400 - $126,000 per year) + Bilingual Pay
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois Position Overview The Division of Family and Community Services is seeking to hire a dynamic, self-motivated, Supportive Housing Services Manager for the Office of Housing Stability, Bureau of Permanent Housing and Supportive Services’ Unit. This position serves as a full-line supervisor managing the Permanent Supportive Housing Services Unit; manages and implements existing and/or new program policies, procedures, and program objectives/goals to promote compliance with state and federal mandates as delineated in the Illinois Department of Human Services (IDHS)/Division of Family and Community Services (DFCS) Grantmaking Manual, Grant Accountability and Transparency Act (GATA), and Federal Funding Accountability and Transparency Act; reviews, analyzes, and generates written reports regarding proposed and/or existing legislation, statutes, best practices, and/or administrative rules as it relates to the unit; facilitates routine onsite and/or virtual meetings (WebEx) and /or training sessions with grantees and other pertinent internal and external entities to discuss and share information about effective program design and deliverables, (policies & procedures, schedules, and service delivery; in the absence of the Bureau Chief, oversees other Bureau programs and staff; creates, monitors, maintains, implements, and/or resolves issues associated with required data systems to access, generate, and disseminate data and documentation for internal and external entities regarding the unit programs; and performs other duties as assigned that are reasonably within the scope of the duties of the unit Essential Functions

• Serves as Supportive Housing Services Program Manager.
• Manages and implements existing and/or new program policies, procedures, and program objectives/goals, to promote compliance with state and federal mandates as delineated in the Illinois Department of Human Services (IDHS)/Division of Family and Community Services (DFCS) Grantmaking Manual, Grant Accountability and Transparency Act (2 CFR 200/GATA), and Federal Funding Accountability and Transparency Act.
• Serves as full line supervisor.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, with the general public, advocacy groups, customers and community organizations.
• Reviews, analyzes, and generates written reports regarding proposed and/or existing legislation, statutes, best practices, and/or administrative rules as it relates to Supportive Housing Services.
• Facilitates routine onsite and/or virtual meetings and/or training sessions with grantees and other pertinent internal and external stakeholders to discuss and share information about effective contract compliance, program design, delivery (e.g., monitoring, programmatic, and fiscal policies, procedures, schedules).
• Creates, monitors, maintains, implements, and/or resolves issues associated with required data systems to access, generate, and disseminate data and documentation for internal and external entities regarding Contract Monitoring Unit programs.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in a social or human services field.
• Requires prior experience equivalent to three (3) years of progressively responsible supportive housing experience in a health or human services organization.
• Requires the ability to speak, read and write Spanish at a colloquial skill level.

Preferred Qualifications

• Four (4) years of professional work experience managing permanent and supportive housing programs/services in a private or public organization, utilizing state and federal housing policies, procedures, regulations, compliance requirements, budget development and implementation, programmatic monitoring, and funding/grantmaking processes (e.g., GATA, 2 CFR 200, or similar requirements).
• Four (4) years of professional work experience managing, gathering, reporting, and analyzing multifaceted permanent and supportive housing service data/information associated with programmatic, fiscal, and administrative monitoring review results to promote the development and maintenance of person-centered, equitable, diverse, inclusive, and accessible permanent and supportive housing programs and services that align with national best practices and standards.
• Three (3) years of professional work experience involving strategic project management, critical thinking, strong attention to detail, problem-solving skills, and the ability to develop written and statistical reports for various stakeholders that convey complex information about permanent and supportive housing services in a clear, concise, and grammatically correct manner within specified timeframes and formats, using Power BI, Business Objects, Microsoft Office Suite, graphs, charts, and/or maps (e.g., two-dimensional or Aeronautical Reconnaissance Coverage Geographic Information System).
• Three (3) years of professional work experience collaborating with internal and external stakeholders (e.g., vendors/grantees, state/federal governmental entities) to foster and maintain positive relationships, provide technical assistance/support, and identify and resolve fiscal, contract, or programmatic issues reflected in Notices of Violation, including the development and implementation of comprehensive Corrective Action Plans that meet state/federal mandates.
• Two (2) years of professional work experience supervising subordinate staff at a public or private organization, including assigning/reviewing work products, providing guidance/training, counseling, reassigning work assignments, approving time off, adjusting first-level grievances, imposing discipline, preparing/signing performance evaluations, and facilitating a continuous learning environment via ongoing staff development, engagement, mentoring, and coaching.
• Two (2) years of professional work experience arranging and facilitating routine onsite and/or virtual meetings, workgroups, and formal training sessions with grantees and other pertinent internal and external stakeholders, with the ability to discuss and share information about the organization’s Strategic Plan, effective and mandated contract compliance, program design, and service delivery, including topics such as contract monitoring and programmatic and fiscal policies, procedures, and schedules.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.

• All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607 Division of Family and Community Services Office of Housing Stability Bureau of Permanent Housing, Supportive Housing Services Unit Chicago Work County: Cook Agency Contact: [email protected] Posting Group: Leadership & Management; Social Services
About the Agency: The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
Revolving Door: Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine
APPLICATION INSTRUCTIONS
If you are not already signed in, you will be prompted to do so State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]

Nearest Major Market: Chicago