Support Service Analyst Intern - 498

We are seeking a Support Services Analyst Intern in our Broomfield, Colorado location.

Key Responsibilities:

• Triage and respond to support requests and incidents submitted via email, or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications and other teams on escalated issues, root cause analysis, and service restoration.
  
  

YOU MUST HAVE:

• Actively pursuing minimum associate’s degree
• Graduating on or after 2026
• 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.
  
  

WE VALUE:

• Associate or Bachelor’s degree in Information Technology, Computer Science or a related equivalent field
• Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF).
• Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM.
• Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• Customer-first mindset with a strong desire to improve the IT support experience.
  
  

What is in it for you?

• For candidates located outside of this state, this role will include a housing stipend of up to $1000/month
• A competitive market rate and innovative, game-changing work
• Flexible work schedule
• Employee discounts
  
  

About Us:

Quantinuum is the world’s largest integrated quantum company, driving breakthroughs in materials discovery, cybersecurity, and next-generation quantum AI. With a team of more than 600 employees, including more than 420 of them being scientists and engineers, we are leading the worldwide quantum computing revolution.

By uniting best-in-class software with high-fidelity hardware, our integrated full-stack approach is accelerating the path to practical quantum computing and scaling its impact across multiple industries.

As we celebrate the International Year of Quantum, there has never been a more exciting time to be part of this rapidly evolving field. By joining Quantinuum, you’ll be at the forefront of this transformative revolution, shaping the future of quantum computing, pushing the limits of technology, and making the impossible possible.

Visit our news pages to learn more about Quantinuum and our scientific breakthroughs and achievements: https://www.quantinuum.com/news

Quantinuum Intro Video: The Future of Quantum Computing

Please note that employment with us is subject to successfully passing our pre-employment screening checks. We are an inclusive equal opportunity employer. You will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Know Your Rights: Workplace discrimination is illegal

Compensation & Benefits:

Non-Incentive Eligible

Salary Range: $24/hr - $27/hr