Supervisor - Truck Engine
Thompson Tractor Company
Date: 2 weeks ago
City: Tuscaloosa, AL
Contract type: Full time
Job Details
Description
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Description
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtown with accurate and efficient job planning and repairs
- Effectively communicate with Company Personnel
- Assign jobs to shop technicians and dispatch field service technicians
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Registrar - Financial Counselors
DCH Health System,
Tuscaloosa, AL
20 hours ago
The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.Enters patient financial and personal demographics in the computer in an accurate and timely mannerObtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or...
Registrar - Oncology
DCH Health System,
Tuscaloosa, AL
1 week ago
The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.Enters patient financial and personal demographics in the computer in an accurate and timely manner Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.Verifies and documents insurance benefits and coverage.Obtains any required pre-certifications, referrals or...
K12 STEM Mobile Lab Instructor (Contract) Montgomery, Alabama
Betabox,
Tuscaloosa, AL
1 week ago
About Betabox LearningWe're helping to build a more equitable education system by bringing high-quality technology experiences to underserved K12 schools throughout the southeastern US. Our mobile STEM units are bringing engineering, computer science, and technology instruction to student's that typically can't access these technologies. Our online resources are helping teachers sustain the engagement we create while our labs are on...
