Supervisor Operations

Position Summary

The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all crewmembers/crew leaders inside and outside of the Operations Center. This includes System Operations, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners, where applicable. The Station Operations Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Operations Supervisor will also collaborate and closely partner with their Manager(s) in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.

Essential Responsibilities

• Utilize Gate Management Systems (GMS) to formulate a gate plot, taking into account multiple considerations including but not limited to: fleet type, aircraft (AC) swaps, customer connections, minimum ground time, gate constraints, and tow considerations
• Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations
• Ensure timely completion of aircraft moves working closely with the Aircraft Ground Repositioning (AGR) team
• Assist when necessary, in determining root cause for delays
• Oversee the management and support of any irregular operations (IROP), or any station anomalies including safety/security, facility issues, metering, winter operations, emergency response, or tarmac holds
• Monitor radio frequencies as needed
• Set up international arrivals – coordinate with other airport agencies, e.g. U.S. Customs and Border Protection (CBP), Airport Authority, etc.
• Ferry and charter coordination
• Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
• Accountable to Operations Managers and/or General Manager for monitoring and safely executing daily flight activity
• Supports and coaches operations crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
• Directs and guides operations crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability
• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
• Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers
• Other duties as assigned, including special projects
  
  
  

Minimum Experience And Qualifications

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
• Ability to work all shifts including weekends, holidays and irregular operations
• Working knowledge of Microsoft Office suite software such as Word/Excel/PowerPoint
• Strong verbal and written communication skills
• Ability to multi-task and prioritize tasks
• Ability to work under minimal supervision and in a team environment
• Outstanding attention to detail
• Highly organized and focused
• Ability to learn new technology and operating systems
• Where applicable, required to obtain and maintain United States Customs Clearance 
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge 
• Available for overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance performance and safety
  
  
  

Preferred Experience And Qualifications 

• Associate’s degree in a relevant field 
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Prior Operations Controller experience
• Prior Operations experience
• Proficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager/Gate Planner
• Specialized skills or education (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to: aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high level.
  
  
  

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls 
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities 
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
  
  
  

Equipment

• Computer and other office equipment
• Use of Radio Communications console
• Use of ramp side cameras
  
  
  

Work Environment

• Traditional office environment
• Airport environment
• Subject to weather and elevated noise levels within airports
• Able to stand continuously up to four (4) hours at a time
• Shift work and irregular hours due to irregular operations.
  
  
  

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)