Supervisor, Donor Response

Job Description

Get Involved!

Samaritan's Purse is seeking a Supervisor, Donor Response to join our team in Aurora, IL. You can be a part of a highly professional Donor Ministries team. As a Supervisor, Donor Response, you will oversee the daily operations of the Response Center, ensuring excellence in donor interactions, staff performance, and workflow efficiency. Responsibilities include supervising representatives, managing scheduling to accommodate volume fluctuations, maintaining quality standards, coaching staff, resolving escalations, and contributing to hiring decisions. Come and use your gifts daily to advance the Gospel!!

A day in the life of a Supervisor, Donor Response:

At Samaritan's Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

In the role of Supervisor, Donor Response, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Jesus Christ
• Supervise the day-to-day activities of full-time representatives and DART/Seasonal associate staff, fostering a positive team culture and conducting performance reviews.
• Evaluate representative performance to ensure professionalism, accuracy, timeliness, and ministry voice, monitoring and auditing donor interactions through calls, emails, and written correspondence.
• Provide ongoing coaching and assistance, serving as an expert in SP programs and Response Center procedures.
• Assess workflow, donor experience, and scripting, identifying opportunities for improvement to enhance efficiency and effectiveness.
• Handle escalated calls and conflict resolution, listening carefully to discern and resolve issues.
• Follow policies and procedures of Samaritans Purse as set forth in the Policy Manual
• Attend daily morning devotions and participate in prayer support for the ministry, donors and volunteers
• Maintain a strong Christian witness to colleagues, vendors, charitable beneficiaries, and the general public
• All other duties as assigned
  
  

Check out why people love serving with Samaritan's Purse: https://bit.ly/2F8Nom5

Qualifications & Experience

• Bachelor's degree (B.A.) with five (5) years management experience and/or training; or equivalent combination of education and experience
• Poised, alert, hospitable presence, and a servant-hearted demeanor
• Exceptional customer service skills
• Strong computer skills
• Instinct to take initiative to ensure job duties are completed timely and accurately
• Ability to respond to a changing work environment with changing priorities
• Effective communication and interpersonal skills including written and verbal communication skills
• Strong team player with a high degree of flexibility
• Compassion and professionalism
• Twelve credit hours of college-level Biblical studies preferred, not required
  
  

Job Location: Aurora, IL

Type: Full-Time

Language Requirement: Fluency in English (required)

Benefits

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Term Life Insurance
• 401 (k) retirement savings plan
• 10 paid holidays
• 12 vacation days
• 10 sick/personal days
  
  

Samaritan's Purse Mission Statement

Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.

Samaritan's Purse Statement Of Faith

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God. 1 Thessalonians 2:13; 2 Timothy 3:15-17.
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:89; Titus 3:4-7.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16, 17, 18; Ephesians 6:12; Colossians 2:6-10.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23.
• We believe that the ministry of evangelism and discipleship a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
• We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.
• We believe that God wonderfully and immutably creates each person biological male or female. These two distinct but complementary sexes together reflect the image and likeness of God. Rejection of ones biological sex is a rejection of Gods merciful design and creative order. Genesis 1:26-27;1 Corinthians 6:9; Deuteronomy 22:5