Successful Families Promotora

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Promotora is responsible for providing outreach and education services/support within the scope of a given project to successfully meet defined program outcomes. Required to have the ability to provide peer support and understand the cultural aspects of the populations served in East and South Hillsborough County. This position will require strong interpersonal skills and cultural competencies with the populations that the Successful Families program serves so as to be able to build relationships and provide effective peer supporting. The Promotora reports to the Successful Families & HIPPY Program Manager, and in their absence, the Director of Success 4 Kids & Families.

Strategic/Transformational Duties and Responsibilities

• Responds to clients using agency, contract and program policies and procedures.
• Advocates for services and resources for families
• Assist and participate in research activities required for grant sourcing and proposals.
• Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
  
  

Transactional Duties and Responsibilities

• Receive and review referrals for case management programs and assess appropriateness of services.
• Contact client families to offer and explain services: follow up with a home/community visit on a timely basis as required.
• Participates in, coordinates, and/or attends community events as a representative of CCTB and the Successful Families Program.
• Conducts outreach through community events, community-based agencies and organizations, involving and motivating Promotora(s) to participate in outreach activities as needed.
• Take proactive steps to provide families with access to applicable community support services/resources. Establish a plan with the families to address client needs and provide coaching and guidance to ensure a successful outcome.
• Monitor client progress: enhance or revise support plans as needed. Produce and maintain client reports in an accurate and timely manner according to CCTB standards. Submit reports for management review as needed.
• Maintains documentation of program activities, and assists in tracking data related to classes, workshops, client/families and community members.
• Assists Program Manager to ensure that grant goals and objectives are successfully met.
• Develop a comprehensive understanding of all internal and community-based programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings.
• Manage caseloads, determine priorities based on risk and need of client/family, make decisions based on organizational procedures and sound judgement, recognize and act on reportable events, determine appropriate course of action in emergency or high-risk situations.
• Performs other such duties as may be assigned by the Successful Families & HIPPY Program Manager, or Director of Success 4 Kids & Families.
  
  

Required Competencies

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
  
  

Education And Experience

• High School Graduate or GED required.
• Minimum one-year outreach experience working with community-based agencies.
• Previous experience in a non-profit setting preferred.
  
  

Knowledge, Skills And Abilities

• Bilingual English/Spanish
• Strong analytical ability and proficiency with applicable technologies and software utilization.
• Strong Skills in family coaching, needs assessment, and ability to help families communicate and work together more effectively.
• Knowledge of community resources.
• Self-starter with ability to work effectively both independently and collaboratively.
• Effective communication skills (verbal & written) in both English and Spanish.
• Effective presentation skills to groups of varying sizes.
• Skill in operating Windows based computer operating programs.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to problem solve.
• Ability to organize and prioritize work.
• Knowledge of and compliance with HIPAA regulations.
• Have knowledge of and compliance with the policies and procedures of the Agency.
• Team player who is passionate about the agency’s mission.
• Committed to collaboration and partnership building.
  
  

Physical Demands/Working Conditions

Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess client needs. This position also requires the ability to operate office equipment.

Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet.

• Able to see clients under conditions that may be considered uncomfortable or even hazardous, including but not limited to poorly maintained premises that may lack ventilation and/or air conditioning, kept untidy, dirty, cluttered.
• Safely walk/maneuver in a variety of environments including, but not limited, temperature extremes (hot, humid, cold), climbing stairs, dimly lit areas, walking extended distances, etc.
• Able to evaluate a situation and identify potential safety exposures and take applicable action to avoid injury or the potential injury.
  
  

Travel: Daily; Local travel for client visits.

Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.