Store Director - San Antonio

Tiffany & Co.


Date: 1 week ago
City: San Antonio, TX
Contract type: Full time
Overview

JOB DESCRIPTION

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

The Store Director will effectively lead, develop and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets. S/he is a strong, decisive and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Vice President. The Store Director is a dynamic and inspiring leader who embodies the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.

Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.

Service: Elevate the in store experience by consistently delivering memorable moments. Lead, model and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve client service.

Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications

Required Qualifications:

  • Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales goals.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.


Preferred Qualifications:

  • A college/university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

EdTech Customer Success Representative (San Antonio)

McGraw Hill, San Antonio, TX
$60,000 - $76,000 per year
1 week ago
OverviewImpact the Moment  When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes. We’re looking for a Field Customer Success Representative to support our...

Looking for a first grader nanny near UTSA, TX

Wyndy, San Antonio, TX
$19 - $24 per hour
2 weeks ago
Pay: $19 - $24 per hourStart Date: FlexibleLocation: San Antonio, TXJob DescriptionLooking for a first grader nanny near UTSA, TX. nanny needed to care for and supervise a first grader. Must have experience working with young children and be responsible. Duties include meal prep, engaging in age-appropriate activities, and ensuring the child's safety and well-being. Positive attitude and patience are...

HOA Coordinator

D.R. Horton, San Antonio, TX
2 weeks ago
DescriptionD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its...