Sr Product Manager - Tech, Key

Description

At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers.

We are seeking a motivated and multi-talented Sr Product Manager - Tech who is passionate about building products with a strong emphasis on design, quality, performance and customer satisfaction. The individual will lead product development for one of our B2C products and related app experiences.

This role is inherently cross-functional - this leader will work closely with engineering, product/program management, design, operations, finance, legal, business development, customer service, and executive teams to 1) bring products to market, 2) develop and grow business opportunities, and 3) enhance our existing products and features. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities

• Lead the definition, design, development and launch of products that delight customers
• Lead the development of the product strategy and vision supported by internal and external analysis
• Create buy-in for the product vision both internally and with key external partners
• Define creative, high quality, simple product roadmaps based on product strategy and vision
• Work closely and collaboratively with design and product teams from partner organizations
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
• Manage backlog prioritization and trade-offs among customer feedback, performance, and operational support load
• Work closely with hardware and software engineering teams to deliver features to market
• Launch products to market by working with Marketing, public relations team, Sales, Finance and Operation teams
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
  
  

A day in the life

You will lead customer experience for one of our B2C products. You partner with product leaders, mobile leadership as well as engineering, legal, privacy, marketing and more to deliver delightful customer experiences. You will own the app features end to end and anticipate customer needs and plan for future features and improvements. You will advocate for customer experience and maintain strong ownership over customer experience.

Working with a rapidly growing team, you will quickly adapt to new developments and invent and simplify as we take on ambitious growth goals for our org!

About The Team

At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers. Learn more at: https://w.amazon.com/bin/view/Key_for_Business/

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
  
  

Preferred Qualifications

• Experience launching customer facing experiences
• Experience with mobile app experiences and patterns
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2815044