Sr Manager Customer Support

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.

Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as are St. Petersburg, FL

About The Opportunity

Dayforce is seeking a strategic and experienced Senior Manager to lead our Managed Garnishments team. In this role, you will oversee the end-to-end garnishment process, ensuring compliance with federal and state regulations, optimizing operational efficiency, and driving team performance. You will work closely with internal stakeholders, clients, and third-party agencies to resolve complex garnishment matters, manage risk, and deliver high-quality service. This position requires a strong background in garnishment processing, leadership capabilities, and a passion for building scalable solutions in a fast-paced environment.

Our Ideal Candidate Has Experience With

• Cultivating highly motivated and engaged service teams, performance management, skill development, coaching and mentoring
• Clear attributes for teamwork, empowerment, and collaboration efforts, ensuring effective processes are in place to allow teams to deliver world-class solutions and services to our customers
• Providing direction and recommendations to customers and internal partners, developing, and improving operational strategy by working closely with all relevant stakeholders
• Effectively leads change initiatives, that align with overall business direction and functional goals
• Providing advice and guidance for resolving customer issues and is an escalation point for customer concerns
  
  

This is a high-impact opportunity for a dynamic leader to influence policy, shape team culture, and contribute to the long-term success of our garnishment services.

What You’ll Get To Do

• Confidently present and communicate key metrics and outcomes to senior leadership, offering insight into team performance and strategic alignment.
• Conduct in-depth data analysis and provide actionable recommendations to support critical decision-making at the senior management level.
• Lead, inspire, and mentor a team of Capacity Planning and Forecasting, fostering a culture of growth, collaboration, and accountability.
• Drive the standardization of garnishment processes across clients to ensure service delivery is consistent, scalable, and high-quality.
• Own team performance outcomes by ensuring effective resource allocation and achievement of established service levels, quality standards, and KPIs.
• Manage the full employee lifecycle including recruiting, hiring, onboarding, and ongoing development.
• Equip your team with the tools, training, and support needed to execute their roles effectively and grow in their careers.
• Champion and contribute to cross-functional projects that support strategic initiatives beyond the immediate team.
• Lead the design and implementation of internal controls to enhance process efficiency and operational excellence.
• Oversee the performance management process, including setting clear goals, conducting regular reviews, and providing year-end evaluations.
• Develop and maintain core metrics, ensuring timely delivery of weekly, monthly, and quarterly reporting.
  
  

Skills And Experience We Value

• Familiarity with the Managed Dayforce solution and service model is a valuable advantage.
• A minimum of 5 years of people leadership experience, with a demonstrated ability to drive change, build resilient teams, and lead through transformation.
• Strong problem-solving skills with the ability to remain focused, solution-oriented, and optimistic in high-pressure situations.
• Exceptional analytical thinking, capable of breaking down complex business challenges and identifying actionable solutions.
• A proven track record of successfully leading and delivering high-impact, business-critical initiatives.
• Strategic mindset with the ability to see the big picture, connect the dots, and recommend practical, scalable solutions.
• Experience with process engineering and optimization, focused on driving efficiencies and improving service delivery.
• Comfortable preparing and presenting insights and recommendations to executive leadership and key clients.
• Committed to identifying and nurturing talent while building a culture of accountability, growth, and recognition.
• Strong relationship-building skills with both internal stakeholders and external partners.
• Outstanding communication skills, both verbal and written, with the ability to clearly articulate complex information.
• Highly adaptable and effective in fast-paced, deadline-driven environments, with a commitment to delivering results under pressure.
• Able to manage competing priorities, handle unexpected deadlines, and engage with challenging stakeholders when necessary.
• Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.
  
  

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

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