Specialty Support Representative

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Specialty Support Representative provides support and direct inquiry resolution to an identified base of UKG clients on the Tax Filing platform. The Specialty Support Representative works in a team environment and responds to client inquiries received via the Salesforce platform, following tight deadlines during UKG peak quarter-end tax filing preparation and production schedule. The position requires the ability to provide excellent service by adhering to case management best practices and the ability to effectively work with internal team members and partners in a shared service delivery model.

Duties And Responsibilities

• Research and respond to client inquiries via Salesforce or in-bound call
• Handles and facilitates resolutions for customer escalations regarding tax issues
• Provide support to address reconciliation discrepancies for periodic, quarter-end filings
• Ensure customer profile data is properly maintained, including educating clients on required jurisdictional data to avoid discrepancies that result in late payments and/or failure to file returns accurately.
• Works with the appropriate team members to address and facilitate timely resolution to Payment Services inquiries
• May participate in client conference calls to address service issues
• Maintain the UKG support methodology and best practices.
• Builds and maintains strong peer relationships within the team and across the organization.
  
  

Basic Qualifications

• Customer Service experience
• Proficiency with Microsoft Office applications such as Word, and Excel
  
  

Preferred Qualifications

• Experience with the payroll tax filing service bureau preferred
• United States multi-state and local payroll tax filing experience preferred
• Financial services orientation—banking, payroll, tax filing, or accounting
• AA in Business, Accounting, Financial arena, customer service related field or equivalent work experience will be considered
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster.

UKG participates in E-Verify. View the E-Verify posters here .  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] . 

The pay range for this position is $41,600.00 to $59,800.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers