Sparrow Rooftop Bar General Manager

THE MOXY will change your mind about what a hotel can be…of how a Hotel can transform the city that surrounds it…It will be a hotel unlike anything St. Pete has seen. A hotel that celebrates the city’s past, shaping its future. In the process, it will establish itself as a vibrant cultural hub in the local scene - and an essential destination for the global creative class.

Sparrow Rooftop at St Petersburg - Sparrow Rooftop

ASSOCIATE EXPECTATIONS:

• SINCERE: builds emotional connections with guests through empathy and thoughtful service
• NON-SCRIPTED: treats guests like individuals, avoids corporate sentiments and brings their personality to each interaction
• ENGAGING: great storytellers with the ability to draw out lifestyle cues from guests and recommend local experiences that match their interests
• SENSE OF PRIDE: doesn’t perceive their role as forced servitude; they are driven by a personal connection/passion for what the hotel stands for and its reason for being
  
  
  

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Sparrow Manager is responsible for smooth and efficient daily operation of the Sparrow Rooftop Bar and the Moxy F&B outlets through effective supervision and staff development, while ensuring guest satisfaction and adherence to established standards. This is a working, “hands-on” position, and the hours may vary depending on business needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maximize Company profitability with a target margin of 20%; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales.
• Ensure nightly reports are sent out each evening - respond to all immediate action items noted in reports.
• Maximize Company profitability with a target margin of 20%; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales.
• Ensure nightly reports are sent out each evening - respond to all immediate action items noted in reports.
• Supervises order taking and delivery to guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Supervises guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing, and accounting policies and procedures.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner. Must be able to work varying schedules based on business demand.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.
  
  
  

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma/GED.
• Two or more years of related experience.
• Familiarity with hospitality industry practices preferred.
• Education in hotel/restaurant management or related major preferred.
  
  
  

Skills And Abilities

• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
• Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
• Knowledge of and ability to follow proper food and beverage ordering, handling, transportation, and service.
• Ability to understand and comply with federal, state and local serving guidelines.
• Ability to timely compile facts/figures, identify, investigate and resolve matters.
• Attention to details, good organizational skills and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer, phone and other office equipment.
• Familiarity with Micros preferred.
• Attention to details, good organizational skills and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.
  
  
  

Working Conditions & Physical Effort

While performing the duties of this job, the employee is regularly required to talk, hear, sit, and stand. The employee is occasionally required to sit, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the essential functions of this job, the employee is usually indoors, in a semi-controlled environment, and experiences a moderate to high noise level in the work environment.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official US Citizenship and Immigration Services’ (USCIS) photograph.