Services/Support Coordinator
Keysight Technologies
Date: 6 hours ago
City: Nashua, NH
Salary:
$29
per hour
Contract type: Contractor
Job Title: Services/Support Coordinator
Position Details
Duties
Position Details
- 100% onsite at 22 Cotton Road; Nashua, NH 03063.
- Work Schedule: Monday thru Friday, 40 hours/week.
- 24-months contract (Target Start/End Dates: 10/27/2025 - 10/26/2027).
- Local Candidates Only.
Duties
- Act as the point of Contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
- Be prepared for inquiries by contracted customers for all assets in Keysight's control, including outsourced, tracking, holds and exceptions.
- You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
- Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
- Enter, Maintain, and support data entry in various systems to support delivery operations.
- Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
- Communicates with customers for issue resolution and response.
- Minimum of 3 years relevant experience.
- Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
- Experience with database tracking and management systems.
- Strong interpersonal skills to work with internal and external customers.
- Strong attention to details, ability to multitask and organizational skills.
- Will require understanding of general and technical aspects of various contract requirements and processes.
- Need to be able to document processes and work instructions.
- Ability work with reports and perform data analysis.
- Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.
- This is the pay range that Magnit reasonably expects to pay someone for this position is $27.00/hour - $29.00/hour W-2.
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
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