Service Supervisor

Job Details

Description

Position Title: SERVICE SUPERVISOR

Location: FIELD OFFICE

FLSA Class: NON-EXEMPT

Responsible to: OPERATIONS MANAGER

Position Summary: Provides onsite oversight of assets under the direction of the Operations Manager. Acts as the company’s representative in dealings with the customer on-site. Manage the daily task of employees

Essential Duties And Responsibilities

• Ability to work a rotational schedule, including long and/or occasionally irregular hours.
• Executes onsite supervision of all jobs.
• Performs a full range of supervisory tasks, including training, performance, recommendations for promotions, demotions, and termination of employment under the direction of the Operations Manager. Ensure that all relevant VoltaGrid policies and procedures are followed and adhered to.
• Reviews the job parameters and specifics with appropriate personnel in the preplanning stages of the job.
• Instructs crew members in job procedures, route to location, rig-up assignments, job assignments, monitoring safety equipment, monitoring communication equipment, and reviewing any special conditions.
• Communicates with the customer regarding the job before starting, during, and after the job is completed.
• Conducts safety meetings with the crew as required by VoltaGrid and the customer.
• Prepares reports and schedules to ensure accuracy and efficiency.
• Inspects work performed to ensure that it meets SOP’s.
• Instructs crew in policies and procedures and the use and maintenance of equipment.
• Assist with complaints about service and equipment and take corrective action.
• Oversees equipment maintenance to ensure that it is in working order. Confirm all equipment is operational.
• Completes all training necessary as it relates to a supervisory role.
• Moderate use of hand and power tools to work with and repair mechanical and electrical equipment.
• Will be required to complete all training, including Flash Arc Training and Basic Electrical Safety Training as provided.
• Must be able to determine the appropriate level of personal protective equipment (PPE) needed for the specific assigned task.
• Must possess the ability to self-supervise on daily tasks and metrics.
• Ability to work with a team and stand alone for multiple hours.
• Must present equipment, tools, and self in an orderly and tidy manner.
• Be available by phone while on a scheduled rotation.
• Able to operate a company vehicle safely as well as maintain a clean driving record.
• Comply with all safety standards and procedures.
• Oversee safety and environmental requirements while operating equipment on site, along with assisting with incident response and investigations as needed.
• On-time completion of all assigned training.
• Promotes ethical behavior in all aspects of the business and leads by example.
• Computer literate with the ability to utilize online forms/automation.
• All other duties and responsibilities as assigned by Manager.
  
  

Other Requirements

• 1-2 years of leadership experience in related field
• Minimum 3-5+ years of related experience, preferably in the oil and gas industry, service rental. Electrically or mechanically focused
• High School diploma, skilled labor certificate, or equivalent.
• Willingness to work in exposure to extreme temperatures, wind, and precipitation, in addition to working at heights.
• Ability to stoop, sit, stand, or be on their feet for an extended period of time.
• Able to lift 50 pounds up to 10 times per shift.
• Mechanical Aptitude.
• Valid Driver’s License.
• Good written and verbal communication skills.
• Be “on call” for both shifts while on rotation.
• Communicate with Engineering, Operations, HSE, and vendors as needed.
  
  

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

VoltaGrid is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. VoltaGrid is committed to hiring veterans and transitioning military service members, particularly those with expertise in equipment maintenance, repair, and technical skills. Your dedication, leadership, and hands-on experience in maintaining heavy equipment make you an ideal fit for our team