Service Director

A high-volume, import dealership in Dallas, TX is looking for an experienced, professional Service Director. This store offers aggressive compensation packages based on experience. Also, there are highly competitive benefits with an outstanding 401(k) that includes an employer match.

A minimum of 3+ years automotive Fixed Operations Director and/or Service Director/Service Manager experience is required.

Benefits:

• Paid training and development
• Career growth opportunities
• Medical, Dental, and Vision Coverage
• Yearly Service Director Academy
• Employee Discounts
• Paid vacation
• 401(k) with company match
  
  
  

Responsibilities:

• Consult and collaborate with Parts Manager and dealership management on all aspects of Fixed Operations.
• Wholesale growth
• All fill rate analysis
• Lost sales tracking
• General growth and profitability of the dealerships parts business
• Develop, implement and coordinate strategic plan to maximize margins
• Lead team of professionals to achieve aggressive sales goals and profit objectives
• Optimize parts inventory through direction and influence of dealership management to ensure attainment of Parts Sales objectives
• Drive growth and operational processes by utilizing the following tools, systems, products and software:
• MPI - Inspection Process
• ROAMS
• CSS - Competitive Services Strategy
• ADP
• DealerSocket and/or ELEAD
• ZAK Products
• And others as determined
• Utilize systems, hardware, software, marketing and products to maximize efficiency and accurately track inventory
• Implement and manage best practices that deliver exceptional CSI scores
  
  
  

Qualifications (Education, Experience, Certifications, Licenses):

• Minimum of 3+ years automotive Fixed Operations Director and/or Service Director/Service Manager experience
• Track record of excellent Customer Service Index is a must
• Bachelors, degree or equivalent experience
• Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
• Proven ability to attract, develop and retain great talent
• Must be able to work an extended hours schedule, including weekends
• Experience and desire to work with technology
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• All potential employees must pass pre-employment testing including a background check and drug screen
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.