Service Desk Analyst

Our client, a leader in the dental industry, is seeking a Service Desk Analyst to join their team. As a Service Desk Analyst, you will be part of the IT department supporting various teams. The ideal candidate will have exceptional analytical skills, strong communication abilities, and excellent organizational skills which will align successfully in the organization.

Job Title: Service Desk Analyst

Location: Carrollton, Texas

Pay Range: $45,000 - $52,000

What's the Job?

• Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
• Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
• Perform system installations, updates, and maintenance for practice management systems.
• Collaborate with vendors to resolve remote partner office issues.
• Document processes and maintain service desk records.
  
  
  

What's Needed?

• CompTIA A+ and Net+ certifications or at least 5 years of experience in IT performance analysis and end-user support in the health industry.
• Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
• Exceptional analytical and problem-solving skills.
• MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services.
  
  
  

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Engagement in meaningful work that directly impacts the efficiency of healthcare services.
• Professional development opportunities to enhance your skills.
• Collaborative team culture that values input and innovation.
• Chance to work with cutting-edge ITSM tools like BMC Helix.
  
  
  

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay
  
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.