Service Advisor - J. Allen Toyota
J. Allen Toyota
Date: 13 hours ago
City: Gulfport, MS
Contract type: Full time
ASM – Service Advisor
We are seeking an experienced Service Advisor who is an expert in the art and science of customer service. This role is critical to delivering an exceptional guest experience by greeting customers, scheduling appointments, and serving as the liaison between customers and service technicians.
If you can make customers feel welcomed, heard, and confident that their needs are being met, our dealership may be your next career home. Put your people skills to work with Allen Automotive and grow your career in a fast-paced, team-oriented environment.
Job Responsibilities
Allen Automotive is committed to finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefits package and a positive, team-driven work environment with opportunities ranging from sales and service to leadership roles.
If you want to set yourself apart from the ordinary routine, consistently deliver outstanding customer service, and are dedicated to excellence, we want to hear from you.
We are seeking an experienced Service Advisor who is an expert in the art and science of customer service. This role is critical to delivering an exceptional guest experience by greeting customers, scheduling appointments, and serving as the liaison between customers and service technicians.
If you can make customers feel welcomed, heard, and confident that their needs are being met, our dealership may be your next career home. Put your people skills to work with Allen Automotive and grow your career in a fast-paced, team-oriented environment.
Job Responsibilities
- Greet service department customers promptly and courteously — attitude is everything
- Listen carefully to customer concerns and clearly communicate repair needs to technicians
- Upsell recommended maintenance and repairs using low-pressure, high-integrity methods
- Provide accurate repair and maintenance estimates
- Adhere to dealership policies regarding vehicle care and operation
- Follow up on each repair and keep customers informed of progress and timelines
- Sell and manage extended service contracts and warranties
- Inspect completed repairs to ensure quality and completeness
- Notify customers when vehicles are ready for pickup
- Review and explain all repairs and associated costs with customers
- Handle minor customer concerns and complaints professionally and efficiently
- Keep the Service Manager informed of all problems and potential issues
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Basic & Additional Life Insurance
- Accident & Critical Illness Insurance
- Short-Term Disability
- Paid Training
- Referral Program
- Paid Time Off (PTO)
Allen Automotive is committed to finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefits package and a positive, team-driven work environment with opportunities ranging from sales and service to leadership roles.
If you want to set yourself apart from the ordinary routine, consistently deliver outstanding customer service, and are dedicated to excellence, we want to hear from you.
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