Service Administrator Sr. - Power Systems

Primary Job Role

Manages all administrative functions for the Service Manager. Responsible for providing administrative support to multiple assigned leadership, responsible for partnering with the leadership in the daily business activities and project coordination, while handling sensitive and confidential information in a professional proactive manner.

Accurate & timely completion of routine daily, weekly, monthly tasks as assigned (payroll/time management, reports, internal control reporting, meeting scheduling/organizing/set up, etc.). Prepares correspondence, bills, statements, receipts, checks, purchase orders or other documents. Ensure information is accurate, copied and saved for reference daily.

Ensures cash sale work orders are prepared and processed correctly and are given to the Service Manager or job supervisor for collection. Processes the payment, deposit and sends to the Credit Department with a transmittal and deposit slip.

Ensures that time sheets are processed each day and time is entered into the system. Ensures payroll sheets for the proceeding week are totaled, authorized, and sent to the Payroll Department each Monday.

Assists with meeting preparation (documents, presentations, catering, etc.) for leadership team.

Maintains petty cash. Ensures that all money is accounted for at all times and kept safe during non-work hours. Completes petty cash reports, as necessary. Ensures Service Manager has signed off on it and then submit to the Accounting Department.

Assists employees and Human Resources in the administration of various insurance and benefit programs.

Responsible for screening and routing incoming calls and managing correspondence. Ensures that all calls are handled in the most professional manner.

Performs other duties as assigned.

Essential Job Competencies

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Planning and Organizing Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Customer Oriented Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Confidence and Drive Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

Adaptability Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

Credibility Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education And Experience

Formal Education High School diploma or GED

Experience 5-6 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Well versed in Microsoft Office Programs

Experienced and capable in retrieving, analyzing and processing data with the use of a computer

Capable of data entry of 35WPM+

Not Required But Highly Desired Criteria

High degree of emotional intelligence

Updating of Knowledge

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires problem solving ability, established examples / guidance are not always available

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

Stress Load Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation Job involves occasional changes in priorities, complexity and/or quantity of work.

Work Schedule Work is routinely performed during regular business hours with rare exceptions.

Organizational Impact

A person's performance in this job has noticeable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• "NA" Not Applicable
• "O" Occasionally - (up to 3 hours/day)
• "F" Frequently - (3-6 hours/day)
• "C" Constantly - (6-8 hours/day)
  
  
  

N/A Climbing

N/A Balancing

O Stooping

O Kneeling

O Crouching

N/A Crawling

O Reaching

O Standing

C Sitting

O Walking

N/A Feeling

C Fingering

O Grasping

C Repetitive Motion

C Talking

C Hearing

O Pushing - Up to 25 lbs.

O Pulling - Up to 25 lbs.

O Lifting - Up to 25 lbs.

N/A Pushing - 26-50 lbs

N/A Pulling - 26-50 lbs.

N/A Lifting - 26-50 lbs.

N/A Pushing - Over 50 lbs.

N/A Pulling - Over 50 lbs.

N/A Lifting - Over 50 lbs.

Environmental Conditions

• "NA" Not Applicable
• "O" Occasionally - (up to 3 hours/day)
• "F" Frequently - (3-6 hours/day)
• "C" Constantly - (6-8 hours/day)
  
  
  

F Inside conditions Protection from weather but not necessarily from temperature change.

N/A Outside environmental conditions No effective protection from weather.

O Extreme cold Temperatures below 32 degrees for periods of more than one hour.

N/A Extreme heat Temperatures above 100 degrees for periods of more than one hour.

O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level

O Vibration Exposure to oscillating movements of the extremities of whole body.

O Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

N/A Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.

N/A Oils There is air and/or skin exposure to oils and other cutting fluids.

N/A Air particulates / contaminants the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER