Senior Specialist Inflight Process, Quality & Training – Performance Optimization

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job Overview And Responsibilities

• Design, develops, creates and ensures the delivery of custom learning programs including interactive eLearning modules and instructor led training classes for employees within crew scheduling
• Evaluating employee performance through data analysis and direct observation to identify strengths and areas for improvement
• This includes designing and implementing targeted development plans to enhance skills, ensure alignment with organizational goals, and support continuous professional growth
• Creating key performance indicators to measure training success and developing strategic plans to address future training needs.
• Ensures the organization is prepared for evolving demands and maintains consistent skill development across all teams
• On-the-job training management involves ensuring that training milestones are achieved by overseeing the training schedule, coordinating with trainers and supervisors, and managing OJT assessments
• Facilitate performance conversations to track progress, provide feedback, and support trainee development throughout the training program
• Coordination with stakeholders for underperforming employees involves collaborating with managers, HR, and training teams to address performance issues
• Develop targeted action plans, providing additional support, and ensuring alignment on strategies to help employees meet performance expectations
• Provide Operational support as needed
  
  

Qualifications

Required

• Bachelor's degree or 4 years of relevant work experience in Business/Administration, Education, Communications or Human Resource
• Occasional meetings outside of normal business hours
• Occasional operational support
• 1-2 years of scheduling operations
• 1-2 years of crew scheduling experience or aviation management
• 1+ years of project management experience
• Analytical skills
• Written and verbal communication
• Strong Excel skills
• Knowledge of crew scheduling
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

Preferred

• Master's degree
• 2+ years of experience with training and development
• 2+ years in a people leader role
• Training design
• Familiarity with relevant labor regulations and compliance
  
  

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT OPB00000561