Senior Project Manager

Tell me about Igloo!

One of our core beliefs at Igloo is that people are a company’s biggest asset. This philosophy is woven into everything we do at Igloo – our behaviors, our culture, and especially our digital workplace solutions, which we as Iglooites use everyday. You might say we talk the talk and walk the walk!

Igloo's mission is to transform workplace communication and collaboration! We simplify workflows, making it easy to create and share content while delivering a delightful experience for all Igloo users.

That’s why we deliver an exceptional employee experience that goes beyond just perks and promises – Igloo can offer you the true sense of purpose that you’ve been looking for! We offer a fully remote work environment designed to empower you to thrive, excel and succeed in your career from the comfort of your home. Join Igloo and unleash your potential!

The Senior Project Manager plays a critical role in delivering exceptional digital workplace solutions for our customers. You’ll be responsible for coordinating and stewarding projects from initiation through delivery ensuring they stay on track, on budget, and aligned with customer goals. As a customer-facing professional, you bring a mix of execution excellence, collaboration, and a service-first mindset.

We’re a remote-first tech company with a small, collaborative team that punches above its weight. We value clear communication, proactive problem-solving, and a positive, team-oriented attitude. If you’re energized by complex digital projects and thrive in a fast-moving, customer-focused environment, we’d love to hear from you.

What You'll Do:

• Steward Project Delivery: Coordinate and oversee the full lifecycle of customer projects from sales handoff through implementation to a successful transition to Customer Success account management. Ensure delivery is seamless and aligned with expectations.
• Facilitate with Purpose: Support and guide key project meetings including kick-offs, working sessions, and regular check-ins helping to ensure contributors are aligned and informed.
• Drive Communication: Keep both customers and internal teams up to date on project progress, milestones, risks, and blockers. Set clear expectations and ensure transparency throughout the process.
• Collaborate Cross-Functionally: Work across departments (Engineering, Support, Product, and Sales) to ensure successful project outcomes and a great customer experience.
• Coordinate Across Workstreams: Manage multiple active projects and timelines with a focus on organization, clarity, and adaptability.
• Champion the Customer: Act as the customer’s advocate throughout the process, ensuring their goals are understood and met, and their feedback is heard.
• Stay Curious: Build and maintain strong knowledge of our platform, integrations, implementation framework, and product roadmap to better support customers and internal teams.
  
  
  

You'll Be Successful If You Are:

• A clear communicator who can break down complexity and keep everyone aligned
• A collaborative team player who builds trust and thrives in a service-oriented role
• Highly organized, with an eye for detail and the ability to juggle multiple priorities
• A calm problem-solver who drives momentum
• Adaptable, especially in fast-paced or ambiguous situations
• Driven by positive impact, always ready to support the broader team
  
  
  

What You Bring:

• 6+ years of hands-on project coordination or project management experience, ideally in SaaS or technology implementations
• Strong written and verbal communication skills with the ability to simplify the complex
• Comfort working across disciplines and levels of seniority — internally and with customers
• Familiarity with tools like Smartsheet, Jira, Slack, and collaborative project platforms
• Experience with or openness to learning our internal platform and processes
• Understanding of agile principles and sprint-based workflows
• Comfort navigating project scheduling and time-tracking tools
• Experience working in a remote or distributed team
  
  
  

Bonus If You Have:

• Exposure to intranets, CMS/WCM platforms, enterprise SaaS, or collaboration technologies
• PMP or equivalent certification is a bonus
• Flexibility to support customers across global time zones
• Comfort facilitating virtual and occasional in-person customer workshops (Travel is rare but may occur)
  
  
  

What Igloo can offer you!

We offer a training budget for every employee, health benefits and a wellness spending account, and matching retirement savings. You choose whether you work on a Mac or PC, whatever hardware makes your work easier. We are also proud to offer a 100% remote-first work environment for each role at Igloo!

If you’re looking for a role with the right mix of autonomy and team collaboration, an environment that fosters transparency and trust, a company with seasoned leadership and backed by a leading investment firm, a career with lots of opportunity and room for growth, and a chance to personally influence how organizations work, then we invite you to step inside Igloo.

Sound like you? Apply now!

Igloo is committed to building and supporting a culture of equity, diversity, inclusion, and accessibility. We hire the best talent and welcome applications from all qualified individuals, especially those from underrepresented and systemically oppressed groups.

Accommodations are available on request to enable your full and inclusive participation in our recruitment process. Please contact [email protected] for if you require support.

Learn more about Igloo Software and our interview process: https://www.igloosoftware.com/careers/