SeaWide Express: Operations Support

Company Profile

SeaWide Express is an LTL transportation company with a rich background and extensive experience in providing ocean transportation services, inland transportation services, shipment consolidation services and reliable no-nonsense cargo services between the world, Hawaii, and Alaska. SeaWide Express leverages its parent company’s 40 plus years of ocean transportation experience to provide “Smart” transportation solutions to the Hawaii and Alaska markets. We are known for our quality, consistency, and exceptional customer service, from origin to destination. As a unified, multi-cultural team, we provide the most efficient and competitive transportation solutions for our customers worldwide.

Position Summary

The Operations Support Specialist handles and supports the daily operations for our LTL/LCL transportation division and will perform critical operational and customer service duties for our Hawaii and Alaska Markets. This position is critical to the execution of daily operations and management of cost for each shipment/load.

Responsibilities

• Manages and approves payment of all carrier/vendor invoices for our LTL/LCL freight division. This includes using discretion to audit shipment/service invoices to ensure maximum profitability and refuse payment of invalid costs.
• Responsible for ensuring accurate carrier/vendor invoices, verifying that only contracted rates are used and that costs entered by the billing department are correct.
• Decides on final carrier/vendor payment amounts and approves for processing.
• Communicates directly with the carriers/agents requesting corrected invoices (as needed) and updating CSA with invoicing/documentation.
• Creates and provides documentation to the accounting department to ensure invoices are properly applied to a shipment(s).
• Dispute charges directly with the vendor as needed.
• Reviews current statements to ensure all invoices are up to date.