Scheduling Coordinator

Job Brief

Scheduling Coordinator Yakima, WA

Employment duration:

Full time

Exempt Status:

Non-exempt

Offer Relocation?:

No

ID:

15997

Join our team as a Scheduling Coordinator at West Valley Family Health in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, " are Yakima - WE are Family " and " ," for a glimpse into our dedication to our communities, health, and families.

Visit our website at to learn more about our organization.

Position Highlights:

• $18.47-$22.62 DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!
  
  

What You’ll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed.
• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed.
• Verifies and updates current patient demographic information including contact information, insurance, and income verification.
• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes.
• Assesses patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed.
• Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist.
• Provides outgoing calls related to registries and outreach for patients.
• Provides backup support to other Front Office positions as needed.
  
  

Qualifications:

• High School Diploma or General Education Diploma (GED).
• One year of office, administrative, patient care, call center or customer service experience.
• One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred.
• Bilingual (English/Spanish) required at level 9.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner.
• Basic knowledge of medical terminology preferred.
• Basic knowledge of the Epic systems preferred.
• Basic proficiency with a variety of computer programs including Word and Excel.
  
  

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.