Salesperson- Hoehn Jaguar Land Rover Carlsbad

Job Details

Description

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes all paperwork in accordance with dealership policies
• Utilizes dealership sales control and follow-up systems.
• Participates in Manufacturer and dealership training programs, achieving and maintaining certification levels as directed by management.
• Keeps up-to-date on new products and services within the industry.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction.
• Knows, understands, and complies with the federal, state, and local laws which govern retail automobile sales. Protects prospect and customer information and privacy.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the Sales Manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to Finance Manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post-delivery items and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.
• Assists in inventory maintenance tasks when needed (driving vehicles to prevent brake dust, moving vehicles from storage lots to the main lot, etc.)
  
  

Pay

• Pay for this position will be $16.50 per hour plus commission
  
  

Qualifications

A Sales Consultant must be a skilled listener and communicator with the ability to adapt to various personality types and situations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Prior experience as a sales consultant or related training is preferred but not required
  
  

TECHNOLOGICAL APTITUDE

• General computer, email, and word processing skills
• Ability to absorb, retain, and demonstrate vehicle technology information
• Ability to become proficient in using various software and web-based systems, especially the Dealership’s Customer Relationship Management system
• Ability to become quickly proficient in using the basic features of the dealership’s telephone system (i.e. answering calls, transferring calls, putting calls on hold, etc.)
  
  

Language & Communication Skills

• Ability to communicate courteously, professionally, and effectively in person, through email, and over the telephone.
• Ability to communicate to employees clearly, courteously, and with authority.
• Ability to read, analyze, and interpret documents such as
• Credit applications, Sales Contracts, and all other documents related to the sales transaction of a vehicle
• Vehicle manuals and feature instructions
• Safety Rules
• general business communications
• Training material
• Governmental regulations
• General business periodicals
• Ability to effectively present information to and respond to questions from employees, customers, and managers.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to adjust communication style to match various client personality types and preferences.
  

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as proportions, ratios, and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Understanding of discounts and interest
  
  

REASONING ABILITY

• Ability to interpret a variety of complex instructions furnished in written and oral form.
• Ability to apply common sense understanding to carry out detailed written and oral instructions.
• Ability to identify and properly address customer needs, preferences, and concerns.
• Ability to identify and properly address employee needs and concerns.
• Ability to deal with situations involving multiple abstract and concrete variables.
• Ability to prioritize tasks to meet customer service and dealership standards.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid State Driver’s License
• State Vehicle Sales License
  
  

Job Requirements

• Clear criminal background.
• Clear drug-screen.
  
  

Post Hire

• Continuing Manufacturer training certification (as directed by management)
• Compliance and Environmental Health and Safety training (as directed by management)
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting/Moving

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Vision Abilities

Specific vision abilities required by this job include:

• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Ability to adjust focus
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and outdoor weather conditions. The noise level in the work environment is usually moderate.

Why Hoehn Motors?

The Hoehn family has been in the automobile business since the 1920s. In 1938, T.W. Hoehn was awarded a Chevrolet franchise in Memphis, Tennessee. He passed that dealership to his son, T.W. Hoehn, Jr., when he retired in 1950. T.W. Hoehn, Jr., expanded their Hoehn Chevrolet footprint across the country, adding franchises in St. Louis, Kansas City and Beverly Hills. In 1970 he sold the dealerships and retired to La Jolla. In 1975, he saw an opportunity to buy Brooking Oldsmobile-Honda-Mercedes in Car Country Carlsbad, one of the first “auto-malls” in the country. His timing was serendipitous, as 1975 saw the end of a recession and the rapid economic and population growth of North County, as well as the surge in popularity of Honda and Mercedes-Benz in the U. S. marketplace. Mr. Hoehn was quickly joined by his sons, Bill and Bob, who continue to oversee the day-to-day operations of the business alongside their children- Ted, Adrienne, Jo Hannah and Susanah. Today, the Hoehn Family of Dealerships proudly represents 8 brands in Carlsbad (Acura, Audi, Honda, Jaguar, Land Rover, Porsche, Mercedes-Benz and Sprinter) and a second Audi dealership in Temecula. The family owned and operated dealerships are proud to offer a world-class inventory, staff and customer service. Visit any of our dealerships today and see for yourself how we’ve continued to set the standard in dealerships for almost 100 years and four generations!