Sales Order Process Specialist

Job Description

Tacoma Screw Products is a distribution company that has been supplying industrial supplies, fasteners, and tools to contractors, businessesboth small and largeand individual retail customers since 1946.

We serve a unique mix of wholesale and retail customers, which allows us to operate outside of traditional "retail hours." We are closed on nights, Sundays, and holidays, giving our employees a better work-life balance.

At Tacoma Screw Products, we take pride in our team, our stores, and our extensive product knowledge. Customer service is our top prioritybecause our people are what make us great!

Were looking for a detail-oriented and resourceful Sales Order Process Specialist to support our sales team and ensure our customers receive the right products on time. In this role, youll be the go-to problem solver for order issueshelping troubleshoot, correct, and streamline the sales order process from start to finish.

Key Responsibilities

This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in making sure customers get exactly what they need when they need it.

• Assisting the Outside Sales team with order preparation and emergency order entry
• Examples: converting quotes, cancelling lines on orders, etc.
• Troubleshooting order entry issues, such as incorrect warehouses, transfers, or stocking problems.
• Researching inventory availability, transfer/packaging status, and due dates.
• Guiding Sales team members on system navigation, including product and order inquiries, stock checks, and quoting.
• Handling large or complex quotes, will-call orders, order cancellations, and transfer sourcing.
• Providing timely updates on order status to ensure excellent customer service.
  

Required Experience

Required Skills & Experience:

• Education: High School Diploma or GED required.
• Experience: Current employee of Tacoma Screw Products, Inc. in good standing.
• Communication: Strong verbal/written skills. Strong focus on Customer Service.
• Technical Skills: Proficient in Microsoft Excel, SX. e, and ability to learn new computer and software systems.
• Organization: Ability to collaborate, manage conflicting priorities, and excel in a fast-paced environment
• Teamwork & Independence: Must be able to work both independently and collaboratively in a team setting.
• Self-Motivation: A proactive and customer-focused mindset
  
  

Benefits

Compensation & Schedule:

• Full-Time: 40 hours per week, in-person.
• Pay Range: $22.00 - $30.00 per hour
• Annual Bonus: Discretionary year-end bonus
  
  

Comprehensive Benefits

We believe in taking care of our team, which is why we offer a robust benefits package designed to support your health, financial future, and work-life balance.

After 90 days of employment, employees are eligible to participate in the following benefit programs:

Fully Covered Health Premiums

We invest in your health by covering 100% of premiums for Medical, Dental, and Vision insurance for you and your eligible dependents. Meaning there are no payroll deductions from employee’s paychecks to cover insurance premiums.

Financial & Insurance Protection

• 401K with a 3% Company Match – Helping you plan for the future with employer contributions.
• Company-Paid Life Insurance, AD&D, & Long-Term Disability – Providing security and peace of mind at no cost to you.
  
  

Time Off & Work-Life Balance

We recognize the importance of rest and personal time. Our time-off benefits include:

• 7 Paid Holidays, plus Half Days on Christmas Eve & New Year’s Eve
• 5 Paid Personal Days during your first year
• Paid Sick Leave
• Vacation Accrual Begins After One Year of employment
  
  

Employee Assistance & Support

• Employee Assistance Program (EAP) – Confidential support for personal and professional challenges.
  
  

Additional Details

The job posting highlights the most critical responsibilities and requirements of the job; this is not all inclusive. There may be additional tasks, responsibilities, and qualifications for this job.

Tacoma Screw Products is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age.

For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal.

If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 253-572-3444 or [email protected]

Keyword: sales