Room Attendant

POSITION OBJECTIVE

Clean guest rooms in accordance with established quality and productivity standards. Follow department and resort standards.

Essential Job Functions

• Clean and reset guest rooms and bathrooms according to established cleanliness and set-up standards while being sure, when finished, the room is ready for a new guest.
• Clean, organize, and maintain linen carts throughout your shift.
• Communication: Clearly document room status throughout your shift, punch rooms from room phones accurately, track privacy signs on occupied rooms and call to housekeeping for follow-up, call expected departures to office daily.
• Report any damage or defects in rooms and throughout the property to the office.
  
  

Requirements

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Perform deep cleaning, owner cleaning, and special cleaning assignments as assigned in accordance to cleanliness standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping employees in maintaining clean and organized work and public areas.
• Assist with the training of new employees as assigned to share your knowledge and train others to standards.
  
  

Education/Experience

High School or equivalent education required.

Requirements

• Must be able to speak and understand the primary language(s) used in the workplace.
• Required good communication skills, both verbal and written.
• May be required to apply common sense to carry out instructions furnished in written, oral or diagram from to deal with problem solving.
• Must be able to work weekends.
  
  

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
  
  

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.