Residential Program Manager

Position Summary

The Residential Program Manager is responsible for the overall leadership and daily operations of one or more assisted living homes, ensuring a safe, supportive, and home-like environment for all residents. This role oversees the coordination and delivery of program activities and healthcare services, ensuring a high standard of care and quality of life for each individual.

The Program Manager ensures full compliance with all applicable local, state, and federal licensing regulations and standards. They lead and support a multidisciplinary team, manage budgets and resources effectively, and foster a culture of respect, dignity, and person-centered care. The ideal candidate will demonstrate strong leadership, organizational, and interpersonal skills, with a deep commitment to the well-being of residents and staff alike.

Job-specific Responsibilities

Regulatory Compliance & Quality Assurance

• Ensure full compliance with all applicable licensing standards and regulations.
• Maintain current Health and Human Services Assisted Living Manager Certification.
• Ensure timely submission of required documentation and reports.
• Report audit deficiencies to the Chief Clinical Officer.
• Conduct weekly safety audits and submit findings to Plant Operations and the Director of Quality.
• Generate and track maintenance requests to ensure a safe and well-maintained environment.
  
  

Program Oversight & Service Delivery

• Oversee the implementation of quality programming, ensuring adherence to content and schedule.
• Conduct weekly milieu meetings with residents and staff, introducing new residents and addressing concerns.
• Ensure weekly resident outings are planned and executed.
• Attend MTP (Multidisciplinary Team Planning) meetings and provide timely feedback on resident progress or concerns.
  
  

Resident & Family Relations

• Communicate resident and family concerns to appropriate personnel and follow up to ensure satisfactory resolution.
• Manage all bed moves for new admissions or transitions, including communication with families regarding changes or concerns.
  
  

Staff Leadership & Development

• Provide direction and support to staff in managing complex or challenging resident cases.
• Conduct monthly residential staff meetings in collaboration with the Director of Nursing (DON).
• Promote and enforce Nexus GOPTIC Core Values in all staff interactions and decision-making.
  
  

Financial & Resource Management

• Manage residential and departmental budgets, including purchasing supplies and equipment.
• Monitor and control shopping expenses to ensure cost-effective operations.
  
  

Environmental Oversight

• Ensure the program house and outdoor areas (e.g., back patio) are clean, organized, and presentable at all times.
  
  

Other Duties

• Perform other duties as assigned to support the overall success of the program and organization.
  
  

Position Qualifications

Education & Certification

• Bachelor’s degree in Healthcare Administration, Social Work, Nursing, Psychology, or a related field required; Master’s degree preferred.
• Current certification as an Assisted Living Manager through the Texas Health and Human Services Commission (or ability to obtain upon hire).
• CPR certification (or ability to obtain within 30 days of hire).
  
  

Experience

• Minimum of 3–5 years of experience in residential care, assisted living, or a related healthcare setting preferred.
• At least 2 years of supervisory or management experience in a healthcare or residential program environment.
• Experience working with individuals with complex medical, behavioral, or mental health needs is strongly preferred.
  
  

Knowledge, Skills & Abilities

• Strong knowledge of state and federal regulations governing assisted living facilities.
• Proven ability to lead and motivate multidisciplinary teams in a residential care setting.
• Excellent organizational, time management, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to interact effectively with residents, families, staff, and external partners.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Ability to manage budgets, purchasing, and resource allocation effectively.
• Commitment to person-centered care and continuous quality improvement.
  
  

Other Requirements

• Must be able to pass a background check and drug screening.
• Ability to work flexible hours, including evenings or weekends as needed.
• Must be able to lift up to 25 pounds and perform physical tasks related to residential oversight.
• SAMA Certification must be obtained within 30 days of hire.