Replay Baseball: Front Desk Manager

Replay Baseball is looking for a Front Desk Manager

Replay Baseball is a baseball training facility and academy baseball program dedicated to youth player development and personal growth.

Our mission is to provide tools and resources to help players reach their full potential.

We are seeking a part time professional to work our front desk weekdays from 4PM-9PM.

Greet and assist guests upon arrival, manage check-ins and check-outs, and

handle any inquiries or issues.

Scheduling:

Manage facility scheduling, including booking cages, coordinating check-in, and

updating the schedule.

Team Support:

Provide support to the management, including training new staff, assisting with shift scheduling, and helping manage team performance.

Administrative Tasks:

Perform various administrative tasks such as answering phone calls and emails, managing paperwork, and maintaining records.

Financial Transactions:

Handle payments, process transactions, and reconcile cash and card sales via POS system and online.

Facility Management:

Ensure the front desk area is clean and organized, and that supplies are well-stocked.

Communication:

Liaise with coaches within the facility to ensure smooth operations and relay important information.

Customer Relations:

Build and maintain strong relationships with guests to enhance their experience and encourage repeat visits. Earn commission on membership sales.

Problem-Solving:

Address and resolve guest complaints or concerns efficiently and professionally.

Safety and Security:

Monitor the facility for safety and security concerns, and report any issues to the appropriate personnel.

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  Experience in a customer service or front desk role, preferably in a sports or fitness facility.

  
  


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  Strong communication and interpersonal skills.

  
  


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  Excellent organizational and multitasking abilities.

  
  


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  Proficiency in using Windows OS and Chrome browser to utilize the online schedule.

  
  


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  Ability to work independently and as part of a team.

  
  


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  Flexibility to work evenings and weekends.

  
  


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  Problem-solving and decision-making skills.

  
  


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  Friendly and approachable demeanor.

  
  

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  Competitive pay & paid training.

  
  


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  A company culture that fosters respect and appreciates individual expertise.

  
  


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  A team of skilled professionals with a wide range of experience and backgrounds.

  
  

In this role you will be responsible for running the Front Desk independently, providing excellent customer service to our customers. You will play a key role in ensuring the smooth operation of the facility and delivering a positive experience for our guests.