Remote PM Guest Services Agent | WFH

Job Overview

Join our dynamic remote team as a Guest Services Agent during the PM shift. This role presents an exciting chance to deliver outstanding customer service and contribute to exceptional guest experiences.

Key Responsibilities

• Serve as the primary point of contact for guests during evening and overnight hours by responding to incoming calls and text messages with prompt and courteous assistance.
• Acquire in-depth knowledge of our hotels and resorts, articulating detailed information regarding amenities, services, and local attractions.
• Address guest inquiries and resolve issues with efficiency and professionalism, ensuring satisfaction even during late-night hours.
• Foster personal connections with guests, creating a warm and inviting atmosphere.
• Prioritize and manage multiple tasks effectively to ensure timely responses to guest requests.
  
  

Required Skills

• Outstanding communication and interpersonal abilities.
• Strong commitment to customer service excellence.
• Capable of multitasking and maintaining composure under pressure.
• Exceptional attention to detail and organizational aptitude.
• Proficient in utilizing computer systems and software.
• A dependable home office environment equipped with high-speed internet.
• Availability to cover evening and overnight shifts.
  
  

Qualifications

• A strong customer service orientation.
• Proven ability to multitask and remain organized in a fast-paced environment.
• Prior experience in customer service is preferred.
  
  

Career Growth Opportunities

This position offers significant potential for career advancement within the hospitality sector, along with continuous training and development resources.

Company Culture And Values

We pride ourselves on fostering a collaborative and supportive work environment, dedicated to creating positive experiences for both our guests and team members.

Employment Type: Full-Time